Kia Martin Email and Phone Number

• Provide support in the areas of electronic medical records selection and implementation nationwide for healthcare clients.• Troubleshoots and restores technical services, software, and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.• Work directly with clients to provide Allscripts EMR, EHR, and PM application implementation, upgrade, deployment and optimization services.• Provide software and hardware support of medium to high complexity on a daily basis via telephone, email, instant message, or remote control tool (SecureLink).• Provides technical advice, guidance and informal training to customers using hardware and software programs.• Maintains knowledge database and ticketing system database to enhance quality of problem resolutions.

• System Administrator for users across North Carolina; MS Exchange mailbox administration and day-to-day administration activities for Microsoft Server 2008 and 2003 R2. • Providing advanced technical support to client network or system users and troubleshoots user software or hardware problems (Office 2007 & 2010). • Work closely with customers to maintain MS Access databases for different projects within the scope of their job requirements; maintain and create reports with Microsoft Access/Crystal Reports/Adobe LiveCycle• Maintain the administration functionality of the MS SQL instances running on Small Business Server for the accounting business unit to fulfill payroll services.• Installing, upgrading, and troubleshooting all hardware and software for PCs placed in the field (Windows XP, Vista, and Windows 7).• Train customers on various software tools, systems, and peripheral devices.