Kia Hunt Email and Phone Number

o Lead and manage front desk team, including hiring, training, scheduling, and performance managemento Oversee member account management, including daily follow-ups, cancellations, freezes, and problem account resolutiono Ensure seamless desk operations, maintaining brand standards, and managing cash handling procedureso Foster positive member relationships, resolve concerns, and coach staff on company values and performance standardso Coordinate and execute club events, socials, and member engagement initiatives

o Cultivated and maintained carrier partnerships throughout client lifecycle, optimizing logistics solutionso Orchestrated seamless client transitions from initial conversion to long-term loyalty, enhancing retention rateso Served as pivotal escalation point for 20+ account managers, resolving complex carrier issues efficientlyo Collaborated with key stakeholders to implement cost-saving strategies, preserving profit margins

o Delivered engaging property management software trainingo Maintained course updates and developed new training material o Took initiative to overhaul and maintain social media for 100+ multi-family propertiesACHIEVEMENTS:o Value Award for Innovator 2018

o Interacted with prospective residents through tours to lease apartmentso Handled maintenance concerns and maintained records for 300 residents; prioritized security and confidentialityo Collected rent payments in person, assisted with online payment options, and managed payment reminders

o Gave tours in English and Spanish to prospective residentso Handled maintenance concerns and maintained records for 300 residents; prioritized security and confidentialityo Collected rent payments in person, assisted with online payment options, and managed payment reminders

o Helped C-level executives from well-known area companies navigate major career transitionso Maintained office training calendar and guest presenterso Acted as on-site technical support for 11 flexible workspaces

o Interviewed and registered new applicants to hire for large-scale annual projects o Critical examination of candidate skill sets and client needs for best placemento Performed HR duties including time entry, coaching/counseling of employees, hiring, background/drug tests, and terminations