Kiana Smith Email & Phone Number

Atlanta, Ga

• Monitor movement and coordination of loaded shipments throughout the network with a strong focus on commitment compliance with contracted standards• Coordinate disposition of empty multi-level fleet while meeting dual goals of cost and shortage elimination• Supervise shipment management processes and resolve billing issues by incorporating performancemeasurement and analysis, problem identification, root cause analysis, and corrective actions• Handle customer inquiries and complaints and provide accurate pipeline data to build daily reports

Statesboro, Ga

• Advised and monitored the academic progress of 200 to 250 students towards degree completion as it relates to program curriculum, graduation requirements, and university policies and procedures• Assisted with data collection and entry, analyses and creation of statistical reports using Excel and Banner• Evaluated transcripts and determined transfer credit from various institutions• Assisted students in developing semester schedules, graduation plans, and educational and personal goals• Recognized student issues, evaluated student requests, and highlighted opportunities for academic success improvement

Atlanta, Georgia, United States

• Collaborated within a team to develop and implement new social media plans to attract new followers, increase engagement, and raise brand awareness across platforms• Created layouts using original content and scheduled posts for Instagram to promote blogs• Monitored and analyzed content to gauge success and ensure brand message is constant across platforms• Actively responded and engaged with followers across platforms

Statesboro, Ga

• Analyze registration forms, obtain records, and setup intake meetings with staff to enroll students• Provide data to academic and administrative offices concerned with policy, records, and performance• Prepare, review, and maintain accuracy in federal and student records• Assist parents and students in enrollment and transfer processes

Metter, Ga

• Planned and managed the development and execution of fundraising programs• Designed marketing initiatives and goals to generate new revenue streams• Reviewed documents for registration and maintain and update student records• Improved communication efficiency as primary liaison between employees, parents, and vendorsKey Accomplishments: • Significantly increased student participation in school activities and fundraisers by 90% under 1 year• Introduced 3 new fundraising opportunities • Established new communication and organization strategies for main office

Statesboro, Ga

• Ran replay video for live collegiate ESPN athletics• Coordinated, gathered, and produced video elements and content at all levels of production• Worked alongside anchors to gather information for editorial and production tasks• Trained student assistants on procedures and equipment operation

Atlanta, Ga

• Conceptualized branding and marketing content to promote products and increase social engagement• Monitored and evaluated social and business activity to report progress• Restructured and consistently updated business website, inventory, and social media pages• Helped to establish and maintain customer relationships

Statesboro, Ga

• Developed detailed schedules and layouts for events• Created content and developed concepts for events and media• Directed team members during projects and production• Managed committee meetings and events to ensure maximum efficiency

College Park, Md

• Greeted and provided general support to students and visitors• Compiled and maintained data spreadsheets and filing system for billing reports and employee documents• Coordinated and maintained meeting schedules for conferences and external events• Assisted and provided administrative support to faculty and staff members• Screened phone calls and redirected callers to the appropriate party

Lanham, Md

• Greeted and assisted guests with event planning and locating decor• Assisted in stationary department to create custom banners and invitations• Extensive cash register handling• Accounted for inventory of new merchandise shipments• Maintained a clean and organized work environment

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Multimedia Communication

Activities and Societies: Multimedia Development Center, D.I.M.E.S. Fashion Org., and F.I.N.E.S.S.E. Business Org.

Education record

Master Of Science - Ms, Logistics And Supply Chain Management