Kiana Seto Email & Phone Number

Denver, Colorado, United States

Contractor to the Department of Energy supporting the Building Technologies Office

Denver, Colorado, United States

Denver, Colorado, United States

Boulder, Colorado, United States

Conducted field surveys at recreation destinations on the Arapaho-Roosevelt National Forest & Pawnee National Grasslands (ARP). Participated in documenting conditions of recreation sites, which will be used to prioritize funding from the Great American Outdoors Act. Implemented protocols designed by the USDA Forest Service to collect data at each site.

Boulder, Colorado, United States

As part of my masters program, I completed a nine month long capstone project in collaboration with The Nature Conservancy (TNC). I worked with three other graduate students and two TNC staffers to develop a toolkit of recommendations for the City & County Denver to create a healthier, more resilient, and equitable urban forest. To develop the toolkit, my.

San Francisco, California, United States

Helped manage a team of 80+ customer service representatives (CSR) during the peak holiday season with hundreds of phone calls and emails per day. Handled requests to speak with a supervisor and managed escalated customer cases with care and empathy. Produced daily reports for leadership including case volume and team member adherence. Developed creative.

San Francisco, California, United States

Responsible for high-priority customer cases to resolve urgent, complex problems. Communicated customer concerns to our Print Quality and Design teams to ensure we provided effective solutions. Documented and tracked customer inquiries in Salesforce.

Madrid, Community Of Madrid, Spain

Assisted in teaching English at a bilingual primary school in Madrid, Spain for an academic year. Worked with a diverse group of students with varying levels of English and designed activities and games to reinforce classroom topics. Adapted to working remotely due to COVID-19 with video calls and online activities.

Eugene, Oregon, United States

Worked on a team of eleven students to collect scientific data and collaborate on projects to assist the City of Eugene in updating Hendricks Park’s 20-year-old forest management plan. Learned forest monitoring methods through classwork and field experience. Co-led the development of our project's website portfolio (linked below). Presented at the 2019.

Eugene, Oregon, United States

Eugene, Oregon, United States

Developed and implemented curriculum for a field trip to the H.J. Andrews Experimental Forest for local middle school students. Collaborated on a team of seven to develop professional products, including a website, curriculum, and assessment materials for students. Created an online teaching portfolio to document my personal progress and contributions to.

Rancho Cordova, California, United States

Gained first-hand experience in small business and customer operations. I was responsible for creating, tracking, and billing customer purchase orders as well as generating quotes. I handled customer and contractor communication via phone and email to resolve urgent requests.

Rancho Cordova, California, United States

Assisted customers with renting kayaks, canoes, and paddle boards at the Sacramento State Aquatic Center. Interacted with a diverse customer base to answer questions and concerns about the Aquatic Center's policies, operations, and safety procedures.

Masters Of The Environment, Specialization: Urban Resilience And Sustainability

Activities and Societies: Diversity, Equity, and Inclusion (DEI) Student Committee member - GPA: 3.97 - Completed a nine-month-long.

Bachelor Of Science - Bs, Environmental Studies

Activities and Societies: Phi Beta Kappa Honors Society, Environmental Leadership Program, Tri Delta Sorority - GPA: 3.73 - Minor in.

Education record

Activities and Societies: Study abroad Enrolled in environmentally focused course material relevant to New Zealand for a semester.