Kian Harrison Email & Phone Number

Dandenong, Vic, Au

Working as a Full Time Food & Beverage supervisor within the Teak premium gaming room at Crown Melbourne.As a F&B Supervisor in the Teak premium gaming room, I oversee daily operations of the premium restaurant and bar navigating a team of 100+ staff members on daily duties for restaurant and bar operations. I also assisted other outlets in Crown including the Riverside Room, Margos Café and Crown Towers Room Service on a frequent basis.Daily duties include but aren't limited to:• Supervising up to 45 staff members at a time, including allocating team members to certain areas and tasks.• Creating, drafting, editing and publishing rosters a month in advance. Skilled at allocating and rostering team members based on business demands and availability.• Daily reconciling, opening and closing of tills and floats.• Confirming and adjusting employee timesheets.• Implementing daily figures, food and beverage sales, staff daily hour reports, staff performance into excel spreadsheets.• Handling large amounts of money (cash and chips).• Daily ordering of stock in large quantities. • Completing monthly stock takes and adjusting variances.• Creating and adjusting employee rosters on a monthly basis, with 4 weeks of advance work for a team of 110 employees. • Ensuring a 5-star premium experience at all times for all patronage.• Greeting and liaising with patrons of high VIP status.• Monitoring RSA and RSG across the Teak premium gaming areas (Table Games & Slots).• Monthly auditing of RSA books, chemicals, first aid items, micros cashiering manuals

Working as a Casual Gaming Supervisor across 2x Francis Venues hotels, Berwick Springs Hotel & Boronia Hotel.As a Gaming Supervisor, I work across 2x venues for the Francis Venues group. Working at Boronia Hotel & Berwick Springs Hotel, not only did I gain extended gaming experience & knowledge, but also extensive knowledge operating a bar & bistro environment. Daily duties included, but was not limited to:• Oversaw a team of 5+ gaming attendants, ensuring smooth operations of 105 EGMs (Berwick Springs Hotel) & 80 EGMs (Boronia Hotel)• Monitored gaming floor activities, addressing player concerns, and maintaining a welcoming environment.• Implemented and enforced strict adherence to gaming regulations and responsible gaming guidelines set by the VGCCC and Australian Government.• Collaborated with regulatory authorities during audits, resulting in zero compliance violations.• Analyzed player data to identify trends, preferences, and opportunities for improving player satisfaction.• Developed and conducted training for new and existing staff on gaming policies, and customer service.• Spearheaded initiatives to increase player engagement and loyalty programs, resulting in a boost in player retention. “YourPlay Day”• Utilized strong troubleshooting skills to promptly address and resolve technical issues within gaming machines.• Player a key role in the introduction of new gaming machines, ensuring a seamless transition and optimal player experiences. “Deployments”

Working as a casual gaming, food & beverage attendant in all sections of Boronia Hotel; Bistro, Sports Bar & Pokies.Daily duties include, but aren't limited to:• Responsible service of alcohol and responsible service of gaming to all patrons.• Calling in EGM machines when needed, and diagnosing and fixing common EGM problems.• Cash transactions through use of a POS terminal, for food, dessert and beverages.• Ensuring AML/CTF compliance.• Ensuring RSG/RSA compliance.• Keeping up to date with barred and self excluded patrons.

Boronia, Victoria, Australia

Working as a casual food & beverage attendant in the Bistro section of Boronia Hotel, apart of Francis Venues.Daily duties include, but aren't limited to:• Ensuring responsible service of alcohol to all patrons.• Carrying up to 3 plates of hot/cold food to tables.• Customer Service.• Seating customers at tables and ensuring customers questions are answered before dining.• Carrying stacks of glasses, dishes, plates and cutlery back to the kitchen.• Use of POS terminals to take and cash orders, such as beverage, drinks and desserts.

Noble Park, Victoria, Australia

Cross Trained Team Member working in all positions of the restaurant. Fast, efficient, and accurate with orders and payments.Key responsibilities include, but aren't limited to:• Work in every position of the restaurant, based on need, sometimes switching mid-shift.• Stocking all areas of the store, front and back of house.• Taking customers orders in-person, and processing cash and eftpos orders, through use of a POS terminal.

Fulltime Forklift Operator in the Inwards Goods section of Hilton Manufacturing. Responsible for:• Loading & unloading trucks.• Receipting in material and other various goods.• Moving material and various goods between the two warehouses.• Raising purchase orders, labelling material and various goods, organizing stock for future use.

Dandenong, Victoria, Australia

Fulltime Forklift Operator in the Despatch section of Hilton Manufacturing. Responsible for: • Loading and unloading trucks.• Wrapping pallets, picking and packing stock, invoicing job sheets, raising purchase orders.• Doing deliveries to customers via truck or car.• Booking items into stock via M1 Warehousing Software.

Keysborough, Victoria, Australia

Shift Supervisor working in all positions of the restaurant while overseeing up to 15 team members. Fast, efficient, and accurate with orders and payments.Key responsibilities include, but aren't limited to:• Work in every position of the restaurant, based on need, sometimes switching mid-shift.• Stocking all areas of the store, front and back of house.• Taking customers orders in-person, and processing cash and eftpos orders, through use of a POS terminal.• Reporting directly to the Restaurant Manager and Assistant Restaurant Managers• Meeting various KPIs• Ordering stock and goods• Receiving and recording stock and goods• Reporting OHS issues and hazards