-Manage to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%-Handle inbound calls-Collaborate with clientele to resolve credit card disputes, written or verbal-Document each customers account accessed with information provided including the outcome of the call-Live Chat Service Agent, engaged with 20 clients per day via the live messaging system and resolve 95% of queries

Online (Zoom) Dance Teacher in the styles of Ballet, Hip Hop, Jazz, Lyrical, Contemporary, and Broadway to kindergarten, elementary, and middle school studentsCreated curriculum from the ground up for each quarter QuarterEnsure a proper dance class is completed each session including warm ups, stretching, technique training, dance combination, and cool down Educate on dance history and mentor students individually Choreograph new dance combo for each class

Dance instructor for all 2021 and 2022 Summer Cheerleading and Dance Camps and 2021 and 2022 home camps and clinics throughout Arizona and California. Teach Pom, Jazz, Lyrical, Hip-Hop technique and routines, and stage performance ready routines. Educate on topics involving leadership, social media practices, team communication skills including conflict resolution, team bonding exercises, audition tips, college and professional dance paths. Create actionable plan for coach to achieve team goals while involving the team members personal goals while also mentoring coaches and providing personalized recommendations based off my observation of the team’s performance.

Professional Dancer/Cheerleader at Los Angeles Lakers games and South Bay Lakers games. Volunteered for the Los Angeles Lakers Youth Foundation plus engaged in weekly volunteer work at senior and rehabilitation facilities, charity events, and many various types of community outreach throughout Southern California. Taught choreography at various underprivileged youth groups in the Los Angeles community during Junior Laker Girl Clinics. Developed effective public speaking tactics, proper business communication techniques, and how to engage with the media. Created social media content and took over the Laker Girls Instagram for games, holidays, and additional events via stories and live streams

Managed over 20 social media accounts across a variety of businesses including dental and medical offices, beauty, restaurant and rehabilitation centers. I worked closely with clients and team members to develop and execute a social content calendar managing all phases of digital marketing initiatives from concept through delivery and optimization. I created must-follow social media feeds to develop an engaged community of followers for clients and additionally wrote for all company initiatives including blogs and SEO website content. Additionally provided reputation management to all clients via both Yelp and Google. I learned to develope and monitor benchmarks for measuring the impact of social media efforts using social media analytics and dashboards, ensuring success for each organization.

Responsible for leading student assistants while also performing student assistant tasks.