Kiante White Email & Phone Number

Remote

Italy

• Conducts hardware maintenance and installations of equipment resulting in operations success of upward towards 1000 employees • Managed and maintained Windows servers, ensuring 99.9% uptime through proactive monitoring and maintenance DoD standards for an organization with over 2000 end users. • Conducted regular security audits and applied Security Technical Implementation Guides (STIGs), resulting in a reduction in vulnerabilities. Allowing DoD clients to work effectively and safe. • Managed and enforced security policies through Active Directory, ensuring compliance with DoD standards such as GDPR and HIPAA. • Configured and maintained firewall and VPN solutions to secure remote access, supporting a distributed workforce of 500+ employees. • Coordinated and executed major system upgrades and patches, minimizing downtime through meticulous planning and execution. • Diagnosed and resolved system performance issues using SolarWinds, reducing incident response times• Install and incorporate new releases, updates, or other changes to hardware and software to keep system employee systems in compliance to Department of Defense standards.• Assisted end-users/customers in resolving their IT and technical issues accurately and promptly in a timely manner.• Perform systems administration of desktop and server systems connected to local and wide area networks managing upward to 1000 employees • Operates and apply automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware.• Operated as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications allowing all issue to be resolved in a timely manner.• Regulate user access to sensitive files to protect against internal security breaches allowing zero outside breaches.

Italy

• Install, troubleshoot, and support software and hardware of all kinds.• Integrated and seamlessly tied in ARMY tactical networks and hardware into strategic planning.• Interfaced with key customer contacts, project managers, other service delivery managers and staff, subcontractors, support personnel, and other stakeholders.• Acquired functional knowledge of several program including but not limited to Microsoft Hyper-V, VMware ESXi / vSphere, Microsoft SharePoint, SharePoint and Database administrator, IIS and SQL which I implied to organization success for equipment functionality. • Proficient in Active Directory, Microsoft Office, Remedy, Firewall configurations, as well as Secure CRT/ PuTTY• Configure Cisco routers and switches to provide IP routing, and access control lists (ACL) configuration. Expert knowledge of TCP/IP, DNS, DHCP, SNMP and BGP protocols allowing very minimal downtime of connectivity across the Department of Defense network. • Provided support for the network infrastructure, managed the engineering, configuration, installation, maintenance, and upgrade of the network hardware and some supporting applications.• Administered DNS, DHCP and WINS• Assessed and expertly configured Printers to perform STIG (Security Technical Implementation Guide) checks across multiple operating systems and applications.• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise• Administered Active Directory environment to maintain both security and support and ensure functionality.• Processed phone calls for support, logged incident tickets, and implemented workarounds to restore service promptly allowing user to complete daily tasks.• Created and maintained standard operating procedures (SOPs)• Provided Bridge-to-Bridge connections for unclassified and classified VTCs.

Italy

• Created and maintained standard operating procedures (SOPs)• Directly executed and oversaw network services projects, and operations.• Validates DoDI 8570 requirements in the Army Training and Certification Tracking System (ATCTS). Performs quarterly Privileged Access Agreement (PAA) reviews of all privileged/elevated users to verify training and baseline certificates, security clearances, favorable background investigations, and other required documentation to ensure all privileged users in the AOR are compliant allowing 95% satisfaction rate.• Runs custom weekly reports reconciling ATCTS with all NIPR/SIPR AD users in order to take appropriate actions on user accounts for compliance and missing/misaligned users in ATCTS, and also to inactivate ATCTS users who do not have AD accounts allowing 95% satisfaction rate.• Developed an organization-wide help desk trouble ticket system that improved the customer service experience and IT resolution queues. • Served as the SharePoint administrator for the organization with experience on site creation/modification and permissions’ management.• Managed and configured General Dynamics KG175Ds to be able to operate on a network that assisted over 1000 users across a domain. • Managed and configured Cisco hardware and software firewalls. Monitor incoming and outgoing network traffic and implement security rules to allow a secure network for a domain with a large number of clients.

Jblm

 Conducts hardware maintenance and installations of equipment. Install and incorporate new releases, updates, or other changes to hardware and software. Assisted end-users/customers in resolving their IT issues accurately and promptly. Perform systems administration of desktop and server systems connected to local and wide area networks. Operates and apply automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware. Operated as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Interacted with the end-user to resolve the user's technical issues. Identify the causes of networking problems, using diagnostic testing software and equipment. Deploy, configure and upgrade network software, such as enterprise antivirus or diagnostics programs. Utilized tools such as Remedy, and Remote Desktop to access the user's computer to fix any issues. Regulate user access to sensitive files to protect against internal security breaches. Install, troubleshoot, and support software and hardware of all kinds. Integrated and seamlessly tied in ARMY tactical networks and hardware into strategic planning. Interfaced with key customer contacts, project managers, other service delivery managers and staff, subcontractors, support personnel, and other stakeholders. Acquired functional knowledge of several program including but not limited to Microsoft Hyper-V, VMware ESXi / vSphere, Microsoft SharePoint, SharePoint and Database administrator, IIS and SQL Proficient in Active Directory, Microsoft Office, Remedy, Firewall configurations, as well as Secure CRT/ PuTTY Configure Cisco routers and switches to provide IP routing, and access control lists (ACL) configuration. Provided support for the network infrastructure