Kiara Evans Email & Phone Number

Richmond, Virginia, United States

Developing department training materials and organizingonboarding for new teammates.Leading calibrations with each customer-facing department.Conducting targeted audits of new and old processes and vendorperformance.Organizing and managing monthly audit assignments for the QAdepartment.Working with department leads and knowledge managementteams to produce.

Richmond, Virginia, United States

Managed and led calibrations cross-functionally.Conducted targeted audits of new and old processes and vendor performance.Organized and managed monthly audit assignments for the QA department.Worked with department leads and knowledge management to streamline new operations processes.Created and managed the QA recognition program.Created and maintained.

Writing and creating macros for agent-to-consumer communication.Manage and service the financial accounts of customers. Educate customers on new products and financial resources available tothem. Respond to customer calls and emails in a timely matter. Providing customer insights to our product team.

Richmond, Virginia, United States

Worked with Richmond Public Schools as an English remediationinstructor specializing in small group tutoring. Created individually tailored lesson plans to improve select students’ learning.

New York, New York, United States

Collaborated with other program participants on several small designand volunteer projects involving different non-profit organizationsaround New York City.

New York, New York, United States

Performed office tasks, responded to emails, filed importantdocuments, and worked the reception desk. Developed a social media strategy recommendation report. Designed and produced material for organization events. Helped organize and set up company events.