Kiara Wallace Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

• Launched 3 pivotal enterprise products, incl. Billing by Workspace, resulting in avg. 18% revenue increase from opt-in clients • End-to-end management of a microservice that increases max file loads from 500 to unlimited, solving a top customer request • Spearhead enterprise product roadmaps based on feedback from customers, internal stakeholders, and market signals• Prioritize the JIRA backlog to maintain a balance between the development of new features, bug fixes, & tech debt reduction • Conduct user interviews with enterprise clients on a bi-weekly cadence to identify, understand, and solve customer pains• Analyze the usage of both new and existing features to accelerate product improvements and make data-informed decisions

Austin, Texas Metropolitan Area

Ontic is the first protective intelligence software company to digitally transform how Fortune 500 and emerging enterprises proactively address physical threat management to protect employees, customers and assets. Ontic’s SaaS-based platform collects and connects threat indicators to provide a comprehensive view of potential threats while surfacing critical knowledge so companies can assess and action more to maintain business continuity and reduce financial impact. During my time at Ontic I:• Led client engagements from scoping to final solution implementation to drive $4.4 million in revenue• Defined product requirements & developed new features, expanding TAM by 20%• Managed 5+ product releases, including associated documentation, education, and Client Success Manager (CSM) trainings • Drove technical aspects of new product features & data partnerships resulting in 25+ sources of ARR via client upsells• Supported CSMs and Sales Representatives with live client and prospect demo requests and technical product expertise• Conducted client and expert interviews to help define roadmap priorities and must-have product features• Built and maintained project tracking processes to execute projects quickly and share knowledge across the team

Austin, Texas Area

I was the Tech Product intern at Camp Gladiator, a fitness company whose mission is to positively impact as many lives as possible. I helped support the Tech Product team, which included heading many of our user testing efforts, managing pieces of the user experience, and synthesizing the results into actionable information. I gained experience gathering product requirements, managing projects, QA testing, writing user stories, writing SQL reports, and analyzing Facebook Analytics results.

Austin, Texas Area

I was a teaching assistant for Introduction to Information and Technology Management (MIS 301). This role required me to balance many moving parts and demonstrate mastery of the material.