Kiara Henry Email & Phone Number

Richmond, Texas, United States

Completed over 1000 successful deliveries/transactions by assisting customers with quality food selection, inquiries and order customization requests to ensure a pleasant grocery shopping experience.Safely operated vehicles to collect, transport and deliver items from production sites to consumers, while advancing problem solving and time-management skills.Worked to maintain smooth and efficient shopping and delivery within requested time frame during high-volume rushesAverage of 4.97 star rating for quality customer service and prompt delivery

Houston, Texas, United States

Utilize impeccable organizational skills and attention to detail to accurately calculate customer transactions, which result in over 300k per dayManage individual client profiles by completing accurate account transactions and account services such as issuing or cashing checks, performing account withdrawals and deposits as well as daily fraud and security reviewDevelop, implement, and execute strategic marketing project plans for an entire organization (or lines of business and brands within an organization) by providing strategic direction to projects, peers, and direct reports in order to maintain brand identityCreate and manage project, process and program documents as well as implement mechanisms to standardize their use in order to maintain well managed and efficient programs and policiesMaintained proper balance of cash drawer throughout shifts and at end of dayProvided exceptional customer service to meet and exceed client and company expectationsHandled cash transactions accurately and efficiently

Richmond, Texas, United States

Register and execute several membership completions and credit card applications dailyInform new prospects and current members of current and upcoming promotions or sales Provide and assist with the coaching & training of Member Frontline Service associates on company processes, protocols and proceduresManage high in-bound phone calls on a daily basis to resolve general membership inquiries, disputes and/or concerns as well as vendor related transactions and inquiriesTeach new technology and tool functionalityDeliver new program rollout training and provide continuous learning and process improvement opportunities

Houston, Texas, United States

Served lunch and dinner to 100+ customers per shiftStudied and memorized over 75 menu items and rotating specials in order to give customized recommendations to guestsStudied and memorized over 20 popular and obscure cocktail recipes, beers and wines in order to give quality recommendations to guestsWorked with my team to maintain smooth operations and high standards of customer service during high-volume rushesCoordinated with team to maintain a safe environment by regulating alcohol consumption and de-escalating conflictSwiftly and successfully resolved conflict resolution resulting in customer satisfaction 100% of the time

Houston, Texas, United States

Meticulously handled POS system to complete credit, cash, coupon, check, exchange, return and refund grocery/merchandise transactions ranging from $3,000-$6,000 per shift to ensure seamless and accurate cash flowSwiftly and professionally addressed any customer questions, concerns or complaints, escalating to management if needed or requestedManaged cash handling duties with accuracy and attention to detail.Utilized point of sale systems to process transactions efficiently and provide excellent customer service.Demonstrated strong product knowledge to assist customers in making informed purchasing decisions.Implemented effective merchandising strategies to maximize product visibility and drive sales.Carefully bagged merchandise for each transaction

San Antonio, Texas, United States

Generated over $500,000 in leasing contracts for the Summer 2016, Fall 2016 & Spring 2017 academic termGenerated traffic of prospective customers by assisting in producing advertisements for direct mailers, periodicals, follow up letters, etc.Provided administrative and clerical support via leasing software systems and Microsoft ExcelManage high in-bound phone calls on a daily basis to resolve general leasing questions and/or concerns as well as current or potential vendor transactionsAnalyzed and performed all functions necessary to close the sale including generating new leads, conducting tours, maintaining show rooms, and any follow-up necessaryCoordinated and assisted in the development of ideas to retain residents and attract future residentsCoordinated and assisted in determination of room assignments and roommate matching based on personality profiles completed by future and current residents.