Kiara Perez Email & Phone Number

- Spearheaded the development and successful launch of a critical Electronic Visit Verification (EVV) and Interactive Voice Response (IVR) solution, overcoming previous delays and delivering the project on time and within budget. This achievement was key in securing contracts with New Jersey and Florida.- Projected a 325% increase in the number of members to be onboarded under the New Jersey contract, demonstrating the anticipated impact of the new solution on future operational capacity… Show more - Spearheaded the development and successful launch of a critical Electronic Visit Verification (EVV) and Interactive Voice Response (IVR) solution, overcoming previous delays and delivering the project on time and within budget. This achievement was key in securing contracts with New Jersey and Florida.- Projected a 325% increase in the number of members to be onboarded under the New Jersey contract, demonstrating the anticipated impact of the new solution on future operational capacity and efficiency.- Led cross-functional teams to align on product vision and ensure timely delivery. Facilitated agile ceremonies to improve team efficiency and product quality.- Managed stakeholder relationships and collaborated with internal teams (IT, account managers, marketing, customer support) to address issues and ensure seamless program execution.- Developed dashboards to visualize key data, improving accessibility and interpretation through a web application.- Implemented new reports to meet state and program compliance and contract requirements, ensuring adherence to regulatory standards and contractual obligations. Show less

- Advanced conceptual ideas into actionable requirements with minimal onboarding, delivering clear and precise specifications to engineering teams for swift and effective implementation.- Introduced and implemented Product Requirement Documents (PRDs) to Cisco DevNet, creating and centralizing PRDs and presentation decks to facilitate stakeholder and engineering leadership buy-in.

- Conducted user interviews to gather insights on user needs and product requirements, shaping a user-centered development approach.- Documented product requirements in a centralized repository, focusing on the "what" to streamline development and allow developers to concentrate on the "how."- Presented new features to stakeholders with clear, engaging demonstrations, effectively addressing all questions and feedback.- Introduced and led a new change management request process… Show more - Conducted user interviews to gather insights on user needs and product requirements, shaping a user-centered development approach.- Documented product requirements in a centralized repository, focusing on the "what" to streamline development and allow developers to concentrate on the "how."- Presented new features to stakeholders with clear, engaging demonstrations, effectively addressing all questions and feedback.- Introduced and led a new change management request process, receiving unanimous support and praise from stakeholders for its effectiveness.- Provided teams with comprehensive Pragmatic documentation, supporting successful go-to-market strategies and ensuring alignment.- Segmented larger projects into agile iterations, facilitating quicker validation and ensuring the development of products that align with user needs.- Supported User Acceptance Testing (UAT) by assisting in test execution and feedback collection to ensure product quality.- Developed 18-month roadmaps on Productboard, presenting strategic plans and future developments to stakeholders for alignment and buy-in. Show less

Lake Mary, Florida, United States

- Developed a comprehensive product vision from the ground up, assuming a leadership role with full decision-making authority.- Crafted detailed design specifications and user stories for the development team, ensuring that delivered functionalities met all outlined requirements.- Managed the Jira product backlog by prioritizing items with stakeholders, focusing on high ROI deliverables, and establishing guidelines for ticket readiness before development.- Enhanced and streamlined… Show more - Developed a comprehensive product vision from the ground up, assuming a leadership role with full decision-making authority.- Crafted detailed design specifications and user stories for the development team, ensuring that delivered functionalities met all outlined requirements.- Managed the Jira product backlog by prioritizing items with stakeholders, focusing on high ROI deliverables, and establishing guidelines for ticket readiness before development.- Enhanced and streamlined processes including weekly front-end releases, Jira ticket templates, monthly back-end deployments, and enforcing standards to ensure developers focused exclusively on sprinted tasks.- Collaborated with QA to develop test cases and plans that met specifications, quality standards, and design guidelines, using various testing tools. Reviewed results and prioritized bugs for resolution.- Established and tracked metrics for mobile applications using App Center to monitor performance and guide improvements.- Collected UX feedback from beta testers, conducted follow-up inquiries to identify user issues, and developed innovative solutions to address both user and business needs.- Facilitated twice-weekly developer meetings to resolve questions and remove blockers, leading to increased productivity and more accurate task completion.- Created and delivered high-profile presentations to executive leadership and the sales team, effectively preparing them for ISC West trade shows.- Supported the interview and hiring process for UI/UX designers, contributing to the selection of skilled team members. Show less

Lake Mary, Florida, United States

- Enhanced and optimized mobile applications while learning and applying Ionic and Angular frameworks, improving performance and user experience.- Managed the release of OTA builds, developed comprehensive documentation, and conducted training sessions to ensure team proficiency in the deployment process.- Seamlessly integrated smart home hub functionality with the mobile application, expanding its capabilities and user connectivity.- Integrated branded applications with Amazon… Show more - Enhanced and optimized mobile applications while learning and applying Ionic and Angular frameworks, improving performance and user experience.- Managed the release of OTA builds, developed comprehensive documentation, and conducted training sessions to ensure team proficiency in the deployment process.- Seamlessly integrated smart home hub functionality with the mobile application, expanding its capabilities and user connectivity.- Integrated branded applications with Amazon Alexa and Google Home, enabling voice control and smart home automation features.- Developed and implemented advanced automation features, streamlining workflows and increasing operational efficiency. Show less

Lake Mary, Florida, United States

- Delivered exceptional customer service, ensured high standards of meal quality, and upheld a clean and organized restaurant environment.- Served as a corporate trainer, onboarding and mentoring new employees to ensure they met company standards and excelled in their roles.

Orlando, Florida, United States

- Operated and managed four diverse attractions, including a high-speed roller coaster, ensuring smooth and safe operations in a high-energy environment.- Executed emergency evacuations with precision and calm, ensuring guest safety and swift resolution of critical situations across multiple attractions.- Delivered exceptional customer service throughout the theme park, including in the Dr. Seuss area, enhancing guest experiences and addressing their needs effectively.- Maintained a… Show more - Operated and managed four diverse attractions, including a high-speed roller coaster, ensuring smooth and safe operations in a high-energy environment.- Executed emergency evacuations with precision and calm, ensuring guest safety and swift resolution of critical situations across multiple attractions.- Delivered exceptional customer service throughout the theme park, including in the Dr. Seuss area, enhancing guest experiences and addressing their needs effectively.- Maintained a high standard of safety and cleanliness across all assigned areas, ensuring a safe and enjoyable environment for all guests. Show less

Education record

Activities and Societies: Leadership Retreat (2015)

Full Stack Web Development

- Developed, designed, and created web applications, Local Orlando and Inside. - Created word guessing games, role-playing games.