Kiara M. Email & Phone Number

Maitland, Florida, United States

Maitland, Florida

• Assist recruiters and account managers with all administrative duties
• Help send candidate resumes over to hiring managers and coordinate interviews
• Maintain records and track candidates' status in our systems and their time sheets

Maitland, Florida

• Identified and sourced for potential hires using various job boards
• Reviewed resumes and screened interested candidates
• Worked closely with recruiters as well as account managers to send them qualified leads

Altamonte Springs, Florida

• Quickly learned multiple complex and specialist computer programs to aid in solving inbound queries from customers and colleagues from other departments alike.
• Consistently hit strict call-time and customer satisfaction targets, while still presenting a warm, professional manner down the phone
• Handled a regular flow of inbound calls in both Spanish and English in our Credit Card Department
• Managed customer payments, updating and maintaining customers’ financial accounts and handling any and all complaints and queries

Berlin Area, Germany

• Worked with strict time limit deadlines to resolve each customer issue
• Was responsible for the optimization of customer experience, managing a large database of online product descriptions and imagery
• Created tags and attributes to help optimize site navigation
• Undertook introductory SQL training to help analyze internal databases
• Frequently contacted internal and external stakeholders directly
• Met and exceeded weekly evaluations based on volume and accuracy of customer issuesresolved

Winter Park, Florida

• Supported 7 professors in their daily duties, meeting strict project deadlines
• Was responsible for developing a new, efficient workflow for everyone in the department
• Managed communications, being responsible for inbound and outbound phone calls
• Covered the duties of the Administrative Assistant when they were on medical leave

Winter Park, Florida

• Tutored students in their intensive German course
• Guided first-year students in collaboration with a faculty advisor and co-peer mentor
• Planned events to further involve the students within the college and community
• Provided academic and personal advice to the 12 students in the class

Bachelor Of Arts (Ba), International Business

Activities and Societies: Deutsch Student Society, Peer Mentor, Study Abroad• Minor in German • A semester taking International Management.

Bachelor Of Science (Bsc), International Management

Activities and Societies: Culture and Charity Resort-International Management courses taken in German