Detail-oriented Quality Control Specialist with experience in delivering Tier 1 & 2 support, troubleshooting major incidents and overseeing technical configurations. Currently working at BLiNK Ai, with a focus on problem-solving, customer experience enhancement, and data analysis. Over six years of experience in customer service, data management, and administration across diverse industries. Skilled in Microsoft Suite, relational databases, Java, and JavaScript with a strong desire to transition into software development.