Mercedes Taft Email & Phone Number

Austin, Tx

Building and leading our customer success team while maintaining previous accounts and maintaining customer retention and experience for our customers utilizing our customer engagement platform. Implementing internal processes for maintaining retention and ease of onboarding. Finding ways to make customer interactions valuable and meaningful. Developing new strategies for customer retention and increase brand awareness. Structuring the technical support team to best facilitate onboarding, customer support, and technical support. Cross train all technical support personnel and provide support to the team as needed.

Building and leading our customer success team while maintaining previous accounts and maintaining customer retention and experience for our customers utilizing our customer engagement platform. Implementing internal processes for maintaining retention and ease of onboarding. Finding ways to make customer interactions valuable and meaningful. Developing new strategies for customer retention and increase brand awareness.

Milwaukee, Wisconsin, United States

Account retention and account building. Responsible for forming relationships with new onboarding dealerships and managing existing relationships and assisting in managing the BLiNk AI customer engagement platform within their fixed ops department. Point of contact for over 70 dealers nationwide. Exceptional referral base.

West Allis, Wisconsin, United States

Glendale, Wisconsin, United States

Creating accurate and detailed repair orders for guests, communicate with technicians and guests as to necessary repairs for their vehicles, training and hiring of advisors and other service lane personnel, work closely with sales manager and sales team in regard to work requisition work orders, appointment setting, working with the BDC about best practices for scheduling appointments, follow up with customer satisfaction responses, work closely with GeneralManager, Fixed Ops Director and Director of Operations on processes and best practices, proficient with CDK SMARTT

Glendale, Wisconsin, United States

Create repair orders, make appointments, book warranty repairs, communicate with technicians and guests about repairs, provide excellent customer service, stay fully Ford Certified and up to date with training, train new hires and interview and hire potential service advisors

Glendale, Wisconsin, United States

Gordie Boucher Ford Of Menomonee Falls

Gordie Boucher Ford Of Menomonee Falls

Assist guests scheduling appointments in person and on the phone, greet guests in the service drive, create repair orders, perform active deliveries as needed, service valet, guest service specialist, service and sales guest follow up. Proficient in CDK, SMARTT

Boucher Volkswagen

Money handling, switchboard operation, customer service in the parts, sales and service department, completing deals

Boucher Chevrolet Cadillac Saab Of Racine

Honda City-Greenfield, Wi

Greeting guests in the service lane. Cashiering. Writing up repair orders. Closing repair orders. Making appointments. Communicating with Honda certified technicians, used car technicians and lube technicians. Create PDI's and safety's. Proficient in ADP, Reynolds & Reynolds, VinSolutions, Autobase, Xtime. Average CSE score of 91%. Large customer referral base.

Brookfield, Wisconsin

Take service appointments for clients, follow-up with service customers, manage recommended service maintenance, manage high mileage vehicles, manage missed service appointments, take part in the dealership goal to make Precision Team, sales support and back-up, proficient in Autobase and Reynolds & Reynolds, proficient in Xtime

Franklin, Wisconsin

Money handling, switchboard operation, customer service in the parts, sales and service department, completing deals

Compliance with DOT regulations, read logbooks, edited logbooks, proficient with UNIX