Laura Kidd Email & Phone Number

An experienced Business Transformation professional recently worked in Utilities, Devolved Administrations, Social Security, Tax Administration, Telecoms, Travel and Tourism, Manufacturing and Retail sectors; both public and private sector; in UK and abroad. I am experienced in Service Design, Business Architecture, Business Analysis, Solution Design, Project Management and Transformation. I have experience with implementation and transformation at a small, and larger scale, programmes – from initial design to implementation and improvement. I thrive on identifying and delivering improvements for organisations and supporting development of approach and skills to enable ongoing change. I pride myself in being able to demonstrate the benefits of approaches to all levels of staff and get buy in as required. It has been critical in previous roles to engage with people, sometimes in difficult situations, and get them to understand and support new ways of working, engage in sharing information and/or invest in transformational activities. I am passionate about understanding the wider business implications and ambitions and providing strategic solutions that will develop with an organisation. I have proven in a number of roles to be adaptable in both personality and approach to suit the client needs. This is supported by a ‘can do’ attitude and commitment to realistic delivery whilst ensuring appropriate ambition. I have achieved this through effective organisation, relationship management and confident communication skills.

Listed skills include Outsourcing, Change Management, Process Improvement, Business Analysis, and 42 others.