Mike Kidwell Email & Phone Number

Denver, Colorado, United States

• Manage the configuration and operation of Active Directory, Windows Administration, Sophos Firewall, Sophos Wifi, Mimecast AntiSpam, Domain Controllers, DNS, DHCP, Exchange hybrid mail servers, VMware\vCenter administration, and Office 365.• Monitor the systems daily and respond immediately to security or usability concerns.• Support help desk requests and provide technical support for both hardware and software issues our users encounter.• Upgrade systems and processes as… Show more • Manage the configuration and operation of Active Directory, Windows Administration, Sophos Firewall, Sophos Wifi, Mimecast AntiSpam, Domain Controllers, DNS, DHCP, Exchange hybrid mail servers, VMware\vCenter administration, and Office 365.• Monitor the systems daily and respond immediately to security or usability concerns.• Support help desk requests and provide technical support for both hardware and software issues our users encounter.• Upgrade systems and processes as required for enhanced functionality and security issue resolution.• Manage infrastructure, including firewalls, malware protection software and other processes.• Create/Manage Site-to-Site VPN tunnels for our data center servers.• Manage the remote VPN connections for employees and troubleshoot any connectivity related issues.• Tier 3/4 support for Service Desk and troubleshoot any hardware/software related issues. Show less

Greater Denver Area

• I had to plan the company move to a new building and manage the project, employees and vendors to get all of our servers, firewall, switches, wifi, and all IT related equipment moved to the new building and setup over the course of a weekend.• Manage the configuration and operation of the SonicWall Firewall, Cisco Meraki Wifi, SpamTitan AntiSpam, Domain Controllers, Active Directory, DNS, DHCP, Exchange mail servers, and the VOIP phones• Monitor the systems daily and respond… Show more • I had to plan the company move to a new building and manage the project, employees and vendors to get all of our servers, firewall, switches, wifi, and all IT related equipment moved to the new building and setup over the course of a weekend.• Manage the configuration and operation of the SonicWall Firewall, Cisco Meraki Wifi, SpamTitan AntiSpam, Domain Controllers, Active Directory, DNS, DHCP, Exchange mail servers, and the VOIP phones• Monitor the systems daily and respond immediately to security or usability concerns• Respond to and resolve help desk requests and Provide technical support for both hardware and software issues our users encounter• Upgrade systems and processes as required for enhanced functionality and security issue resolution• Manage infrastructure, including firewalls, malware protection software and other processes including SonicWall, Sophos, DUO Security, SpamTitan• On-boarding and Off-boarding of employees• User/license administration for access to JIRA/Confluence, LucidCharts, ReadyAPI, KnowBe4, Slack, Tableau, SharePoint, Adobe Creative Suite, and Office 365• Create/Manage Site-to-Site VPN tunnels for our data center servers• Manage the remote VPN connections for employees and troubleshoot any connectivity related issues• Manage the Brivo badge reader system for building access• Manage purchases for computer-related equipment and work with Finance to complete purchase• Manage and maintain inventory of all computer related products, laptops, monitors, adapters, etc.• Run reports for inventory, firewall, security issues, license audits, as needed• Work with vendors to purchase equipment and software licenses Show less

Greater Denver Area

• Manage Active Directory for enhanced functionality and security issue resolution• Manage users, distribution lists, security groups in Active Directory and grant access accordingly• On-boarding and Off-boarding of employees• Monitor tickets to grant access to specific software and servers

Broomfield, Co

• I was hired from contract to FTE and performed the same duties plus the following• Implement the workstation upgrades for the restaurants. Imaging and configuring the store workstations and then shipping them to each of the restaurants.• Use Office 365 and Exchange Admin to setup new email accounts, also change configuration when needed in Azure and Intune.• Identify and resolve connectivity issues with TCP/IP, DNS, LAN/WAN• Implement software upgrades and research/resolve… Show more • I was hired from contract to FTE and performed the same duties plus the following• Implement the workstation upgrades for the restaurants. Imaging and configuring the store workstations and then shipping them to each of the restaurants.• Use Office 365 and Exchange Admin to setup new email accounts, also change configuration when needed in Azure and Intune.• Identify and resolve connectivity issues with TCP/IP, DNS, LAN/WAN• Implement software upgrades and research/resolve system problems using Aloha Configuration software, as well as Configuration Center• Image and configure Back of House workstations for restaurants and QA for shipping Show less

Broomfield, Co

• Provide end-user support, supporting over 460 restaurants with hardware, software, wireless, printing and network issues• Setup and configure workstations and laptops for new hires• In Active Directory add/change users to correct groups for specific network access• Use Exchange Admin to setup new email accounts, also change configuration when needed• Collaborate with the Sys Admins to identify and resolve connectivity issues with TCP/IP, DNS, LAN/WAN• Setup Shoretel IP… Show more • Provide end-user support, supporting over 460 restaurants with hardware, software, wireless, printing and network issues• Setup and configure workstations and laptops for new hires• In Active Directory add/change users to correct groups for specific network access• Use Exchange Admin to setup new email accounts, also change configuration when needed• Collaborate with the Sys Admins to identify and resolve connectivity issues with TCP/IP, DNS, LAN/WAN• Setup Shoretel IP phones and configure with Shoretel Administration utility• Installation of all software for end-users and verify functionality of each of the software packages • Implement software upgrades and research/resolve system problems using Aloha Configuration software, as well as Configuration Center• Image and configure Back of House workstations for restaurants and QA for shipping Show less

Denver Co

• I was hired from contract to FTE and performed the same duties plus the following• I was sent to manage the Windows 7 upgrade project at all hospital locations and clinics• Provide end-user support at multiple sites, supporting over 2400 users with hardware, software, wireless, printing and network issues • Image/configure, and provide support to over 150 remote users Home-Coder/Transcriptionists and other remote users• Collaborate with the network team to identify and resolve… Show more • I was hired from contract to FTE and performed the same duties plus the following• I was sent to manage the Windows 7 upgrade project at all hospital locations and clinics• Provide end-user support at multiple sites, supporting over 2400 users with hardware, software, wireless, printing and network issues • Image/configure, and provide support to over 150 remote users Home-Coder/Transcriptionists and other remote users• Collaborate with the network team to identify and resolve connectivity issues with TCP/IP, DNS, LAN/WAN• Setup Cisco IP phones and configure with Cisco Call Manager• Provide training and consultation for complex projects or issues • Installation of all software for end-users and verify functionality of each of the software packages • Implement software upgrades and research/resolve system problems using remote management software Show less

Denver Co

• Played a key part in the network/domain migration of 8000+ users and implementation of Office 365• Supported over 2400 end users with hardware, software, wireless and network issues • Backed-up lead technician for product purchasing • Worked to resolve trouble tickets from hospital staff for computers, printers, software, and medical devices • Provided training and consultation for projects• Installed all software for over 2400 end-users and verified functionality of each… Show more • Played a key part in the network/domain migration of 8000+ users and implementation of Office 365• Supported over 2400 end users with hardware, software, wireless and network issues • Backed-up lead technician for product purchasing • Worked to resolve trouble tickets from hospital staff for computers, printers, software, and medical devices • Provided training and consultation for projects• Installed all software for over 2400 end-users and verified functionality of each of the software packages • Utilized remote management software to implement software upgrades or troubleshoot system problems Show less