Previously employed at Leading UK Outsourcer ResQ at their Seaham Site.During my time within the business I grown professionally and was an integral part of the growth of my current Energy campaign which grew by 300% in three years.Previously Operations Manager within the Scottish Power and EE programmes, I was responsible of three separate campaigns, operating in B2C Industry in both Energy and Telco industries.I was recognised within the channel for my experience and delivery, consistently top for service delivery in the country. My Residential Outbound Operation was the biggest within the SP channel. During my time in charge of Scottish Power, we were awarded Strategic Partner Status and categorised as ‘No Risk’ on Audit results.During the COVID-19 Pandemic, I successfully rolled out a WFH solution to two seperate departments, with productivity achieving higher than BAU expectations.I was recognised for my efforts within the business by winning the following:ResQ Person of the Year 2017ResQ Team Manager of the Year 2018UKCCF Contact Centre Manager of the Year 2019- National Award. Runner Up ResQ Manager of the Year 2019- Runner Up

I was co-founder and Director of GRW Recruitment which are a North East based employment agency who specialise in Contact Centre Recruitment.GRW Recruitment are a vibrant new recruitment agency with a fresh, alternative approach to growing your contact centre business through recruitment of a high standard of employee.Focusing solely on the contact centre industry enables our experienced and dedicated team to use our unparalleled level of market knowledge within this sector to build close relationships with both clients and candidates.During my time with GRW, I developed strong relationships with leading Contact Centres in the North East and enhanced my interpersonal skills to develop a nous for strategic planning.

I worked within UK leading outsourcing company Parseq formerly 2Touch from April 2010 till January 2016 working within the BT, EE, Vodafone and EDF Energy Campaign's inside the business.Within my time at the company I worked in a vast array of contact centre positions including Outbound Sales Advisor, Performance Coach, Sales Trainer and my last position from April 2013, Outbound Sales Manager.My position entailed managing and developing sales agents to ensure they have no Glass Ceiling.During my last role I was a manager of 17 Full time sales agents and I reported to a Operations Manager.During my time within the business I was a top performing outsourcing Team Manager for leading telecom's giant BT in the UK, on both BT Infinity Converters, BT Broadband and most recently BT TV Acquisition, with performances continually improving each month.In April 2013, in a temporary role of Sales Trainer I rolled out training for BT Sport with a senior colleague Chris Hall for within Parseq and successfully trained out Inbound calling to the entire BT Campaign for the first time. Since the introduction of Inbound and BT Sport to the centre, the department continued to grow from strength to strength in this commercial area.In April 2015 I provided support to the Recruitment department in identifying, interviewing and evaluating new prospective candidates looking to enter the business. After 5 and a half highly successful years on BT I moved in November 2015 to the EDF Acquisition campaign.From the experience and skills I developed in my role at Parseq, I decided to leave my position in January 2016 to embark the new challenge of running my own recruitment company in the same industry I've worked in for nearly the last six years.

For five years I worked Part Time in line with my University studies within Joplings Department within the City Centre of Sunderland, predominantly on a weekend basis.My main responsibilities were Customer Service, Stock Taking, Cash Handling, Department Replenishment and Merchandising.In February 2009 I was inducted on to the companies Health and Safety Committee, within this role I undertook a Fire Safety Course at Washington Fire Station and subsequently qualified as a Fire Warden for duties to be implemented in any further eventuality.

For just over two years I was appointed as Director of Operations which was a family run business in a trouble shooting capacity.During this time I was credited with the huge improvement in business performance which subsequently resulted in me winning Runner Up in Sunderland Echo Business Portfolio awards 2008 'Young Business Person of the year' award.Quotes below from the Sunderland Echo 2008http://m.sunderlandecho.com/what-s-on/portfolio-business-awards-2008-winners-video-1-1053852"So much of success in business is about taking the chance when it presents itself and when opportunity knocked, this young man seized it with both hands," said the judges"Combining university studies with managerial responsibility AND a weekend sales job, he has taken a struggling business and transformed it."In 2009 I evolved the ever growing hairdressing business to form a beauty studio which proved extremely lucrative and formed a backdrop to future success.I subsequently left the business in 2010 to seek a new career following my successful two year period in which it seen the company grow from strength to strength and create a brand recognisable in the local city.