Kiera Smith Email & Phone Number

Englewood, CO, US

• Propelled 8.5% follower growth on @nerrhoops’ Instagram, Facebook, and X in 5 months through strategic content planning, creation, and graphic design using Canva and Photoshop.
• Managed social media accounts during tournaments by reposting, updating, and engaging with followers, while overseeing locker room operations for 15+ teams and the ticket sales booth to ensure smooth logistics.
• Assembled ‘Coaches Packets’ and player profiles to relay 300+ player’s personal information to recruiters.
• Compiled women’s college basketball staff information across all divisions to create an extensive data base.

Englewood, Colorado, United States

• Interact with 150-200 customers per shift, both in-person and via phone, consistently resolving issues quickly with a 90% satisfaction rate to enhance the shopping experience and streamline the return process.
• Assist customers with merchandise selection, facilitate payment, and coordinate pick-up/delivery details, guaranteeing seamless operations throughout the online ordering process.
• Execute phone sales to efficiently collect payments from contractors accounting for 50% of business, achieving faster transaction rates and enabling effortless remote product purchase.
• Conduct thorough quality checks on all returned products, ensuring proper handling and accurate relocation.

Englewood, Colorado, United States

• Trained and supervised new employees, providing feedback to the floor manager for continued improvement.
• Managed 4 self-checkout stations, multitasking to assist customers, increase efficiency, and monitor for theft.
• Assessed numerous transactions independently to make informed pricing adjustments based on my expertise.
• Adapted quickly to new technology, delivering customers’ pre-ordered items within a 2-minute standard.

Lone Tree, Colorado

Tasked with locating and retrieving merchandise in the back storage, specifically costumes, in a short amount of time to give to the customer during the Halloween season. Organized the aisles of the store to make the merchandise easier to find and more appealing to the customers.

Bachelor Of Business Administration - Bba, Bachelor Of Science - B.S., Marketing, Sport Management

Activities and Societies: Club Lacrosse & Women in Business

Bachelor Of Business Administration - Bba, Bachelor Of Science - B.S., Marketing, Sport Management

Activities and Societies: Women in Business

Education record

I spent a semester abroad in Florence, Italy.

High School Diploma

Activities and Societies: DECA, Varsity lacrosse