Kieran Egan Email & Phone Number

Bishop'S Stortford, Gb

Sydney, New South Wales, Australia

Provide on-site Level 1 Support for all End User company devices and Workplace Technology.

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Working on Telstra’s voicemail services integrating new systems and services, new product development and deployment, business as usual activities, level 3 fault support, capacity management, and training other staff.

Sydney

Provide a highly developed communication skills with a professional demeanour and attitude. Possess excellent customer service skills, with the ability to translate technical language into simple terms for a diverse range of customers. Strong IT problem solving, diagnostic and technical skills, along with experience in providing timely solutions.Apple Subject Matter Expert (SME)

Sydney, Australia

Operate Home based Computer Business providing the following products and services to Business and Home users:• Sales and advice on new computer systems • Install and support on Apple OS desktop, laptops and applications• Skype installation and configuration• VOIP configuration• Installation, repairs and upgrades of computer systems, printers & scanners• Computer system audits • Network installations and support services• Installation and training on Microsoft Windows ® XP /Vista /7• Installation and troubleshoot Mac OSX• Installation, advice and training on computer applications • Configure and secure wireless networks and access points• Virus scanning and spyware removal• Advice on internet access (dialup, ADSL / Broadband and Cable)• Advice and service on Webpage design and Web-hosting • Personal & Business computing needs analysis and review• Backup and data recovery service

Roseberry Nsw

Support and maintain Windows Network Environment for the Educational Testing Centre with a staff of 70 people.The major tasks include:• Respond to requests from employees regarding the use of their computers and ensure installed software has been approved• Perform one to one training as required• Train the Help Desk Assistant as required• Maintain IT infrastructure in good working order;• Advise on future IT purchases, and assist in these purchases in whatever way is required• Maintain backups of both the Windows Network and the Unix systems on a daily basis and ensure a backup strategy is created and adhered to• Maintain IT infrastructure in a Virus free state• Liaise with Management and other IT personnel to ensure that the network is meeting requirements and modifying or upgrading components as required to ensure that the network stays this way• Troubleshooting network hardware, including Printers, Workstations and LAN attached devices• Pre-empt future IT problems and identify appropriate actions which could be taken to avoid such problems• Record and report any faults that may affect the network or users to IT Manager• Configure and install various network devices, such as modems, printers, scanners & Faxes• Maintain install and support Apple OS/software and hardware• Maintain and update Windows 2000 Active Directory and Exchange 2000• Movement, patching and installation of Ethernet switches and Hubs as part of the IT infrastructure• Monitor, maintain and configure Voicemail system (Vocom) on PABX

Sydney, Australia

Computer/ Database Administration & Network Admin & Support

Cert Iii Information Technology (Industry Certifications)

School Certificate

Currently Studying Foraws Certified Cloud Practitioner

Microsoft Mcp (Win Xp) (Industry Certifications)