Kieran Egan Email & Phone Number

Hamilton, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

The Sebel And Citigate King George Square

Training new staffDeveloping training resourcesOrganising orientations and training schedulesDelegating tasks to the team leader and other staffMaintain the Duty Manager’s log bookCompleting incident reports as required Responding to noise complaints and security issuesApplying first aid as requiredOverseeing all departments in the hotel in the absence of senior managementEnsuring optimal staffing levels in each departmentAddress and resolve major complaints from guestsMaintain a high level of product and service knowledge in order to explain and sell services and facilities to guestsInputting all Air crew blocks for smooth group check-ins

Brisbane, Australia

Advising tenants and local accommodation officers of eligibility and instructing on proceduresAnswering enquiries in regards to procedures, payroll deductions, available housing, repairs and maintenance and problems with rental payments. Calculating rental reconciliationsCorresponding with internal and external clients via telephone, email and lettersPreparing and distributing financial reportsEnsuring all tenancy documents are up to dateTraining new staff in the procedures, and policies as well as with the in-house database “DHMS”. Utilised problem solving skills while dealing with clients and housing issues Proficient in use of Microsoft Word, Excel, Access, Outlook, Internet, IntranetProviding efficient, accurate and friendly serviceGeneral Office duties