Kieran Smith Email & Phone Number

Leyland, Gb

National, United Kingdom

Supporting the implementation of Opera Reservation System across the Whitbread Estate. Responsible for the implementation and BAU support for North West division comprising 123 hotels and 65 restaurants, supporting surrounding divisions and wider estate where needed. Linking operations with Support Centre, systems, training, L&DOn the ground expert and first line for trouble shooting Responsible for the smooth running of the migration and cutover from outgoing reservation system to the new Opera Programme. Input in the build of new digital, F&B, financial, operational and comms processes and strategies.

Derby, United Kingdom

Currently responsible for 4 hotels with a room stock of 300 Responsible for on boarding and training of senior management team. All recruitment, HR, training, health and safety, finance, payroll, budgeting, KPI’s, compliance with food safety and EHO standards etc. is completed in house.

Tamworth, England, United Kingdom

5 month secondment position as Hotel Manager for 2 Premier Inn Hotels. Off the back of this role I was also asked to train a new, external Dual Site Hotel Manager and her Deputy.Full H&S, Financial and HR accountability. Meeting KPI’s, budgets, EHO, Employee Relations.

Loughborough

Supporting the management of a 112 bed hotel and the reading and development of the F&B operation and the management team within this.

Nottingham, Nottinghamshire, United Kingdom

Restaurant Manager role for Beefeater restaurant chain managing the day to day success of the business

Nottingham, United Kingdom

Main duties include ensuring compliance with NFS and EHO requirements, including labelling of food, kitchen cleanliness and food safety standards. Ensuring that every plate of food sent out is to the highest standard, consistent with the Brand Stadards and shows my passion for food. Ensuring the Kitchen Record Keeping Book is filled in accurately every shift and that the kitchen is left in a perfect state for the next chefs on shift. As the most experienced member of the kitchen team at Goldsmith Street Premier Inn Nottingham I have been given the responsibility to train new members of the kitchen team, showing them how to comply with NFS and EHO, how to fill in the KRKB and how to successfully open and close the kitchen, as well as training them on how to cook and present the menu to brand stadards. I have also been given the responsibility to place food and liquor orders, receive deliveries, complete keylines and stock counts, taking responsibility for the kitchen when the Head Chef is away. I also have front of house experience with Premier Inn, having worked in the restaurant, bar, reception and being fully trained with our Costa Cafe we have on site. I have had the opportunity to complete the Bronze Shooting Star programme and hope to attend the Silver in the near future. I am passionate about customer service, good food and a good nights sleep, which is why I plan on staying with Premier Inn/Whitbread to develop my skills and abilities to progress through the company, to hopefully run my own hotel as OM one day.

Nottingham, United Kingdom

My main duties were to run the front kitchen, cooking on the grill, constructing plates of food to a high standard of accuracy and detail, learning the menu in a short period of time, ensuring that side orders and dish accompaniments were cooked perfectly and ensuring that all components came together on the pass at the right time. Unfortunately the company went into administration after only 4 weeks of work.

Nottingham, United Kingdom

Temporary 8 month contract Responsibilities- Manage the day to day running of a team of 15, covering the main office, reception, satellite reception and two mobile cancer screening vans- Keep the Nottingham Breast Screening Programme administration performance within the national NHS, QA and Cancer targets, by running daily, weekly, monthly and quarterly audits and reports- Deal with Complaints and difficult/complex issues in a timely, sensitive and professional manner- Represent Nottingham BSP and NUH at local, regional and national board meetings, presenting facts and figures to directors and managers related to the performance of the Screening ProgrammeAccomplishments- Finding my feet quickly in a fast paced and critical environment, including becoming proficient in a variety of Hospital Computer Systems- Successfully prepared for QA visit, resulting in the Screening Programme retaining its global reputationSkills Used- Appropriate delegation of tasks to staff, keeping in mind experience, banding and ability- Customer Service skill, dealing with cancer patients in a dignified manner- Solving complex queries and problems for other staff/managers

South Croydon

Responsibilities- Running and up keep of the company office, including general administration duties- Contacting various suppliers to ensure all our sites could continue working at full capacity without any delay- Ensuring site managers were provided with all staffing/material needs to complete their tasks on time and in budget- Budgeting and control of staff expenses, office and administration expenses, payroll completion- Organising the office management timetable and ensuring important documents and information was available for meetings with suppliers, customers and site managersAccomplishments- Keeping a tidy and well organised office- Solving various problems with timetable, ensuring that the maximum efficiency could be achieved within the timescale availableSkills Used- Various Microsoft office applications including Word, Excel, PowerPoint and Outlook- Use of Adobe Creative Suit and Design Programs- Negotiation with suppliers and customers- Customer service and solving problems for tenants

York, United Kingdom

Responsibilities- Front of house and back of house management- Creating a variety of hot drinks, exceptional customer service and ensuring the establishment was clean and presentable- Various kitchen duties including cooking, plating up food, serving customers and ensuring food regulations were followed to the highest standard- Motivate the team in a high volume, busy cafe to strive for excellence- Place orders, stock management, team meetings, handle cash and help manage the business finances. Accomplishments- Creating a rapport with the customers- Being part of the team that saw the café highlighted in York Tourism Guide 2015- Working long hours without allowing standards to slipSkills Used- Coaching/Leading- Time management- Ability to perform under pressure- Money handling- High standard of customer service

York, United Kingdom

Responsibilities Preparation of food including salads, burgers, chicken ect for the day, supervising Kitchen Assistants/Porters in their Preparation for the day. During service hours I would be using the chip fryers and constructing and plating up the burgers. I would also be in charge of the Kitchen Assistants/Porters, ensuring that all simple dishes, such as salads and fries, were executed to the highest standards.Ensuring that all stations and Kitchen areas kept clean and tidy. Accomplishments I felt a huge sense of accomplishment working incredibly long hours from 8am - 12am over the weekend. I have leant to work under extreme pressure in a busy environment when 40000 tourists visit York during the summer holidays. Skills Used Working under extreme pressure during busy service hours. Working with a close-knit team to ensure excellent service and time keeping. As I was learning on the job it was paramount that I understood how to use all the equipment, processes and food hygiene standards as quickly as possible.

Chorley, Lancashire

* Medical Records Upkeep * Support Receptionist * Experience working with public and staff, including consultants and management personnel Accomplishments Being only 16 years old, I felt a great sense of achievement managing to cope with a full time job. It has also cemented my love for a 9-5 routine as I have always felt more satisfied at the end of a working day compared to the end of a day at school/college. Skills Used I learnt to be professional and manage my time well. I developed good computing skills and the ability quickly create a friendly relationship with other staff members despite the huge difference in age. I had to quickly learn various computing skills and to stay calm under pressure from patients and consultants.

High School, Theatre/Theater

Activities and Societies: Theater Performances Jazz Band A-LEVEL B-C in Drama and Theatre Studies, 16th Century History, Religious Studies

High School

Activities and Societies: Prefect, Lead Trumpet in Swing, Jazz and full orchestra. GCSE A*-B in Chemistry, Biology, Physics, English.