Kieran Mcleod

Kieran Mcleod Email and Phone Number

Senior Consultant and Practice Leader @ NRI Australia & New Zealand
Melbourne, VIC, AU
Kieran Mcleod's Location
Greater Melbourne Area, Australia
Kieran Mcleod's Contact Details

Kieran Mcleod personal email

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Kieran Mcleod phone numbers

About Kieran Mcleod

I am a client focused project / delivery manager with extensive technical and business experience across a wide range of industries. Over the span of close to 20 years, I have proven myself as a well-rounded consultant with recent experience in Project / Technology implementation, Agile practices and Stakeholder management. I am known for putting the customer at the core of every project, leading large-scale deployments of digital solutions, having strong analytical and problem-solving skills and my ability to build momentum and appetite for change within the organisation. I deliver the development and implementation of transformational projects while leading and mentoring a culture of teamwork and best practice agile methods. Kieran is a certified SAFE Scrum master with a proven track record of managing Agile teams through the Implementation of Complex digital solutions into production.

Kieran Mcleod's Current Company Details
NRI Australia & New Zealand

Nri Australia & New Zealand

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Senior Consultant and Practice Leader
Melbourne, VIC, AU
Website:
nri-anz.com
Employees:
754
Kieran Mcleod Work Experience Details
  • Nri Australia & New Zealand
    Senior Consultant And Practice Leader
    Nri Australia & New Zealand
    Melbourne, Vic, Au
    View
  • Nri Australia & New Zealand
    Senior Consultant / Practice Leader
    Nri Australia & New Zealand May 2016 - Present
    Melbourne, Australia
    My various roles while working as an Agile consultant for NRI are described individually below.On top of these roles I have also taking on the role of a Practice leader, which involves taking on the responsibilities of a people leader and mentoring of junior team members and graduatesWith global reach, breadth of capabilities and trademark entrepreneurial flair, NRI is raising the bar for clients and the industry as a whole.NRI is an award winning IT business solutions provider, offering a complete digital transformation service, from infrastructure and managed services, through to business and IT advice and solutions implementation.
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  • Idp Education Ltd
    Project Manager
    Idp Education Ltd Jul 2021 - Jun 2024
    Melbourne, Victoria, Australia
    IDP is a leader in global education services. It is an Australian listed company, which have operations in 57 countries. IDP were embarking on a large scale replacement for their legacy billing / invoicing system with a cutting edge modern SaaS- Responsible for managing the end to end Project governance and lifecycle management of the implementation of a new SaaS billing system (BillingPlatform), The SaaS now conducts invoicing for IDPs 2 biggest revenue streams totaling close to 1 billion dollars each year- Facilitated the requirements gathering process between the business and the vendor resulting in the agreement of ~330 individual requirements- Conducted Vendor management activities on behalf of IDP, working closely with the vendor team to ensure a complete understanding of requirements and associated acceptance criteria to ensure the solution was built fit for business purpose. - led the Stakeholder engagement activities ensuring the executive team (CFO and CIO) were closely engaged and across all activities of the project. this included reporting to various Steering committees ensuring all of IDPs other dependent projects were aware of current status and target dates- Responsible for the delivery of key project artifacts; business cases, briefing papers,extensive project plans,Status reports, Steering Committee presentations, Risk / issues logs, decision trackers etc- successfully managed a budget of ~$5m for both Capex and PrOpex ensuring the project remained under-budget- led a close knit cross functional team of BA’s, Vendor dev team, functional test team and IDP SMEs based in Melbourne and the Philippines- Managed the internal build of an AWS Lamda based integration layer with the team based in Melbourne and Chennai, India- Delivered organisational change management activities including user workshops, extended user training and User acceptance testing
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  • National Australia Bank
    Consultant - Lead Agile Analyst / Implementation Manager
    National Australia Bank Sep 2017 - Jul 2021
    Melbourne, Australia
    Working within NABs small business customer journey, an area managing the demands of customers within NABs largest and most profitable segment, I lead a scrum team of BA's and SME's in order to meet the needs of the Small ]Business Customer Segment while balancing the demands of both the business and technology teams. By gaining a complete understanding of the business needs I was instrumental in defining the ideal future state process for what is now a BAU function of churning out digital service requests for Small Business Customers.I was also responsible for under taking the role of Implementation Manager of which I was responsible for coordinating the release pipeline, managing the delivery of a number of features involving multiple technology assets (of which the biggest deliverable required coordinating 17 assets to a successful implementation), Conducting and documenting support handover, scheduling and completing implementation activities, conducting Operation Risk Readiness activities, and go-live activity coordination for all technology assets.
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  • National Australia Bank
    Consultant - Lead Agile Analyst / Scrum Master
    National Australia Bank Jun 2016 - Sep 2017
    Melbourne, Australia
    Working as lead Business Analyst / SCRUM Master within the nabONE platform, an internal development, using bankers as our Customer to drive requirements and producing solutions that allow them to be more efficient and effective better serve the banks customers.Working in a highly Agile environment, my achievements include delivering a Home lending pricing tool that allows bankers to give our customers instant approval on a home loan interest rate, something that in the past had taken up to 3 days and a home lending suitability tool allowing a banker to quickly assess a customer’s income and Loan requests (under the National Consumer Credit Protection Act).I lead in the determination and documentation of requirements by working closely with bankers, Product owners and the UX team facilitating workshops and interviewing stakeholders. Translated functional and business requirements into accurate user stories, acceptance criteria and process flows.I was responsible for running Agile / Scrum ceremonies including; Backlog Refinement, Daily Stand-up, Sprint Planning, Sprint Retrospective and Maintaining the Kanban board (both physical and digital) in line with the definition of done, while acting as a servant leader by removing impediments for the team, coaching on Agile practices, managing competing business and stakeholder demands and liaising with all levels of management so the team can deliver successful outcomes
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  • City Of Melbourne
    Citylab Analyst - Smart City Office
    City Of Melbourne Mar 2014 - May 2016
    Melbourne, Australia
    Working within the City of Melbourne's innovation lab, I am responsible for prototyping and evaluating innovative solutions by utilising an Agile, Iterative and human centred design process. My achievements include:Oversaw development, optimisation and deployment of transformational projects, such as:- Open Data Platform to provide access to user-demanded government data to increase transparency and foster innovation - Rapid Prototyping project for a human centred digitisation program- Vic Free Public Wi-Fi (Melbourne) deployment Led Open Data Platform implementation and Data release, with mandate to:- Rapidly (4 weeks) implement a Beta version of Data.melbourne- Create user-experience focused design - Create 4 discrete user personas as target audience for creating seamless user experience and a focus for disseminating datasets- Facilitate the provision of information demanded by users rather than led by Council- Educate entire organisation on benefits and uses of open data- Assess what information can be in public domain and how to best present it Led Rapid Prototyping project, based on Human centred design and Agile to prototype solution for service digitisation, to:- Assist to pioneer a new way of working within organisation - Rapidly produce human centred solutions to customer pain points- Acted as Scrum Master for focusing on improving customer experience of reporting illegal graffiti- Facilitated human-centred approach, such as Ideation, customer interviews, prototype creation & user testing- Showcased process and solution to CEO to gain buy-in of processPlayed major role in Free Wi-Fi for Melbourne, state government sponsored project - Acted as conduit between State Government, Wi-Fi vendor and City of Melbourne stakeholders
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  • City Of Edinburgh Council
    Program Manager
    City Of Edinburgh Council Feb 2013 - Jul 2013
    Edinburgh, United Kingdom
    Initiated and led Corporate and Transactional Services Internal Improvement Program, including:- Overseeing budget of GBP 4.21m- Re-scoping program to robust business case - Mentored Project Managers to create achievable project plans- Coordinated project teams, to deliver:- Upgrades to HR System based on new browser-based solution- Lean transformation process review for income-generating services- Migration of all key Council services to online portal, with payments function - New electronic invoicing solution- New CRM solution for contact centre- Council-wide Master Data Management solutionActed in a PMO role, training and mentoring on PM methodologies, to achieve:- Standardised tools and reporting- Consistent Project Management approach
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  • Cala Group Limited
    Business Anlyst / Project Manager
    Cala Group Limited Jan 2012 - Dec 2012
    Edinburgh, Uk
    - Led implementation of Microsoft Dynamics-based financial / integrated ERP solution, including:- Assisting ERP Project Manager to successfully deliver ERP solution - Project Managing finance stream of ERP Solution to ensure on-time and in-budget delivery- Conducting migration of all financial data from legacy system to the new solution - Managed project schedule to ensure correct resourcing and allocations- Oversaw training sessions to ensure appropriate capabilities for each staff members
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  • City Of Melbourne
    Business Analyst
    City Of Melbourne Aug 2008 - Jul 2011
    Melbourne, Australia
    - Led variety of customer focused projects to add value to both end-customer and organisation- Contributed to major projects, including:- Corporate Website Redevelopment, Stages One and Two- Events Bookings Process reengineering- Developed specifications for solution for City of Melbourne customers to interact with Council 24 / 7 - Led business customer focused process re-engineering, testing and integration with in-house financial system- Implemented transactional solution, providing functionality like parking fines paid online, delivering:- Millions of dollars of annual online transactions - Significant reductions in call centre processing costs - implemented new corporate website with redesigned user friendly interface- Created functional specification to support development of website- Delivered comprehensive customer focused redesign of business processes before designing technical solution, to: - Reduce inefficiency in customer handling - Address major internal audit risks - Developed Change Management plans - Assisted Project Manager and Subject Matter Experts in rolling out plans and strategies
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  • Spotlight
    Business Analyst
    Spotlight 2005 - 2007
    Melbourne, Australia
    - Articulated and implement IT solutions- Oversaw project management and deployment, across:- Business case and project initiation documentation - Design of functional and system specification solutions- Business process reviews - User test strategies - Pioneered Agile-style methodologies
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Kieran Mcleod Skills

Project Management Business Analysis Agile Methodologies Business Process Improvement Project Delivery Requirements Analysis Requirements Gathering Stakeholder Management Government Change Management Project Portfolio Management Management Prince2 Stakeholder Engagement Program Management Open Data Open Innovation Smart Cities Tender Management Tender Preparation Business Process Integration Pmo Project Planning Sdlc Crm Human Centered Design Design Thinking Scrum Governance Business Process Mapping

Kieran Mcleod Education Details

Frequently Asked Questions about Kieran Mcleod

What company does Kieran Mcleod work for?

Kieran Mcleod works for Nri Australia & New Zealand

What is Kieran Mcleod's role at the current company?

Kieran Mcleod's current role is Senior Consultant and Practice Leader.

What is Kieran Mcleod's email address?

Kieran Mcleod's email address is ki****@****.gov.au

What is Kieran Mcleod's direct phone number?

Kieran Mcleod's direct phone number is +614157*****

What schools did Kieran Mcleod attend?

Kieran Mcleod attended Monash University, St Bede's College, Mentone.

What skills is Kieran Mcleod known for?

Kieran Mcleod has skills like Project Management, Business Analysis, Agile Methodologies, Business Process Improvement, Project Delivery, Requirements Analysis, Requirements Gathering, Stakeholder Management, Government, Change Management, Project Portfolio Management, Management.

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