Consultant Care Associate
Current• Welcomes contractor on first day and follows up with regular calls and written communications. • Schedules meetings via MS teams to train new contractors on procedures for time entry and expense submission, and confirms contractor has access to relevant systems. • Communicates the pay / invoicing schedule to contractors. • Ensures contractor completion of benefits elections, within the appropriate deadlines. Assists contractor with the enrollment process.• Monitoring contractor timesheet submission and requesting late timesheets/invoices. • Resolving timesheet and pay related problems. Arranging exception checks and pay advances.• Answers benefits related questions and manages mid-season change requests. • Processes rate changes and other contractual changes.• Maintains contractor demographic and expected end dates in Job Diva. Communicates changes to Accounts teams. • Builds and maintains positive relationships with contractors. • Conducts performance appraisals with contractors.• Interacts with clients and follows up on business opportunities. • Conducts other sales support duties.• Updates JobDiva with consultant demographics, job details, and meeting notes. • Performs employment verifications and responds to DOL requests.• Conduct contractor terminations.
