Kierra Parks Email & Phone Number

• HTML/CSS Coding• Design Software• Responsive Design• Branding• Attention to Detail• Communication• Time Management• Project Management

Austin, Texas, United States

• Safety Planning• Social Work• Crisis Intervention• Mental Health Advocate• Counseling Services• CPS / APS Reporter• Trauma Informed Care•Resource Navigation

Austin, Texas, United States

• Managed compensation audits, salary surveys, job grade evaluation reviews, and positionpricing.• Curated & implemented federally compliant leave of absence policies, processes, forms, andworkflows.• Collaborated with Vice Presidents, CXO, & CEO to develop and execute HR strategies aligned with business objectives.• Provided administrative services to staff and employees regarding payroll, benefits, leave of absence cases, and more.• Partnered with hiring managers to understand staffing needs and managed full-cycle recruitment process.

Rochester, New York, United States

• Defined HRIS technology & Salesforce project goals in close collaboration with the VP of HR Total Solutions, Director of HR Admin Services, and senior management.• Managed ADP, Salesforce, and AbsenceSoft HR technical software for over 28,000 internal and external employees.• Analyzed business processes and risks to provide C-level executives with data insights to improve operations.• Curated standard operating procedures improving business operations by showing a clear connection between current policies and business results. • Championed client onboarding implementation process utilizing Agile methodology resulting in improved client relationships.• Developed client HR benefits, LOA, utilization, and ad-hoc reports for benchmarking, risks, SWOT, and gap analysis. • Collaborated with three external vendor management teams to continuously improve leave case management system functionality, workflows, and LOA reports.

Rochester, New York, United States

• Designed HR technology training for internal employees, enhancing client administrator case management processes. • Processed and maintained benefit enrollments, Worker’s Compensation claims, short-term disability, and FMLA requests for more than 16,000 employees in the healthcare industry. • Consistently and accurately performed gap analysis resulting in promotion within 5 months of employment.

Austin, Texas, United States

• Managed full-cycle recruiting process, including preparing, sourcing, selecting, hiring, & onboarding employees through the Federal Work-Study program.• Directed over 150 new hire human resource training events regarding benefits, payroll, retirement, and employee relations. • Managed 1,200 district employee files in HRIS, conducted finance appointments, and updated department calendars to reduce instances of overbooking by 89%.• Collaborated with internal IT department to implement new features and upgrades.

Fort Hood, Texas, United States

• Counseled department managers regarding employee performance management & appraisals.• Enrolled faculty and staff in company retirement, benefits, and wellness programs. • Maintained and verified benefit records in ADP for 200+ employees. • Streamlined benefit coordination process by analyzing data reducing error rates by 64%.• Supervised departmental weekly meetings to provide Virtual Onboarding for Dispersed Teams’ project status updates.• Administered faculty & staff leave of absence (LOA) according to local, state, and federal regs.

Master'S Degree, Human Resources Management/Personnel Administration, General, 4.0 Gpa

Activities and Societies: Austin SHRM Student Chapter

Bachelor Of Education - Bed, Early Childhood Education And Teaching, 3.7

Associate'S Degree, Marketing, 3.8 Gpa