Keep senior project managers informed at all times to identify issues and problems with scope and progress of projects.Outline the proposed work, materials and equipment required to complete assigned tasks and distribute information to project team members.Determine constructibility by comparing plans, specifications and drawings to identify any discrepancies or missing details.Develop critical client relationships through being available for client requests, working collaboratively with outside parties to accomplish client goals and maintaining close communication with project team.

Conducted surveys both in person and on the telephone to gather pertinent information. Recorded consumer opinions accurately and consistently to direct and guide marketing efforts and lead to new and improved products and services. Gathered, proofed, and presented qualitative and quantitative data to provide strategic insight to clientele. Applied ethical conduct in research by maintaining confidentiality of all collected data.

Contributed thorough advisement and problem resolution to build and maintain good rapport with customers.Processed inbound and outbound technical support calls closing an average of 60 calls daily (15% above quota). Solved customers online billing and account issues quickly and efficiently to build long-term loyalty.

Prepared/ proofed itineraries, presentations, reports, speeches, letters using word processing and spreadsheet software to assure timely routine or answering of correspondence.Served as project coordinator for implementation of color-coded filing system to improve office efficiency.Revamped Excel record keeping and reporting to increase accuracy of financial data.Scheduled meetings, coordinated travel, managed essential tasks to provide comprehensive support for executive-level staff.