Kiesha Thomas Email and Phone Number
At KHAOS Inc, our mission is to access, address, & reduce the impact of toxic & traumatic stress. Our team strives to build individualized and customized approaches with each and every client. I have revolutionized donor engagement by integrating data modeling and project management expertise from my educational foundation at Western Governors University. We've achieved a notable 15% increase in donor loyalty and a 20% rise in referral donations through targeted campaigns and CRM strategies.My role extends beyond fundraising to facilitating training that boosts team performance, with customer-facing teams experiencing a 30% improvement. The value I bring lies in the blend of technical skills and a donor-centric approach, ensuring our community development initiatives thrive through strategic insights and deep customer connections.In the meantime & in between time, you would be likely to find me snuggled under a blanket, watching a good movie, with a Redbull or some type of mixed concoction and some fried wings...well done and all flats preferred. 90's R&B music is a vibe and premium love language but when cooking those big family meals...it's the old school jams that MUST be played [it's just something about the OJay's, Anita Baker, & Luther that just makes you put your foot in some food].It would be an absolute pleasure to connect with you & swap music vibe!
Kiesha Thomas Co.
View- Employees:
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Leadership Strategist | Creator Of The B.R.E.A.K. Method™Kiesha Thomas Co.St. Louis, Mo, Us
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Director Of Community DevelopmentKhaos, Inc Aug 2023 - PresentUnited StatesCollaborated with cross-functional teams to analyze donor behaviors and preferences, providing actionable insights that led to a 15% increase in donor loyaltySpearheaded donor-centric campaigns, resulting in a 40% surge in donor satisfaction scores and a 20% rise in referral donationsUtilized CRM software to segment donors effectively, resulting in a 25% improvement in targeted communication and a 10% increase in engagement ratesManaged a portfolio of high-value donors, consistently exceeding fundraising targets by 30%, contributing $500,000 annuallyDesigned and executed training modules for donor-facing teams, pivoting expertise to train customer-facing teams, resulting in a 30% improvement in customer issue resolution and satisfactionRecognized for adept communication skills, facilitating seamless donor transitions into engagement-focused customer success strategies
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Executive Management AssistantKhaos, Inc Jul 2022 - Aug 2023Missouri, United StatesOrchestrated high-profile events and meetings, managing budgets and logistics, resulting in a 20% cost-saving achievement through efficient resource allocation and vendor negotiationEstablished and maintained a comprehensive database for client interactions, enabling a 40% improvement in personalized engagement and customized customer interactionsProvided critical administrative support, contributing to a 25% increase in overall team productivity through streamlined communication channels and optimized workflows
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Customer Success SpecialistElevance Health Jul 2021 - Jul 2022Developed and executed a comprehensive onboarding process for new customers, resulting in a 25% decrease in churn rate and an increase of 40% in upsell opportunities within the first three months of engagementConducted regular performance analyses and recommended process improvements, resulting in a 20% reduction in customer service resolution times and a subsequent reallocation of resources towards proactive customer success initiativesChampioned the adoption of a CRM system, enabling a 360-degree view of customer interactions, and facilitating a 15% increase in upsell opportunities through personalized outreach campaignsSpearheaded the development of a knowledge base and self-service portal, reducing incoming customer queries by 40% and empowering customers to find solutions independentlyIdentify various learning styles and implement flexibility modalities to keep learners connected to the curriculum and provide positive reinforcement to communicate needs and hurdlesDesigned and developed a customer feedback survey program which generated an aggregate of 5,500+ responses over 2 months, driving customer satisfaction scores to an all-time high of 93%
Kiesha Thomas Education Details
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Data Modeling/Warehousing And Database Administration
Frequently Asked Questions about Kiesha Thomas
What company does Kiesha Thomas work for?
Kiesha Thomas works for Kiesha Thomas Co.
What is Kiesha Thomas's role at the current company?
Kiesha Thomas's current role is Leadership Strategist | Creator of The B.R.E.A.K. Method™.
What schools did Kiesha Thomas attend?
Kiesha Thomas attended Western Governors University, Coursera.
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