Port de Crans-près-Céligny link:http://www.crans-pres-celigny.ch/net/Net_Crans.asp?NoOFS=5713&Sty=&NumStr=52

Independent, small business based on e-service. • Conduct a market analysis to understand the opportunities and develop a 4 year business plan, a Costs and benefits study.• Develop strategy, definition and business requirements for the service• Develop specifications of the Website• Evaluate and develop marketing campaigns and materials

• Enterprise Search and eDiscovery (IDOL Autonomy, Microsoft FAST, Sinequa)• Mobile Devices Management: SAP Sybase Afaria, Zenprise• Enterprise Processes, Governance and Service Management• Microsoft technologies

• PC Backup Service Management: providing service to 60’000 users with a budget of 5M$. Achieved $100,000 cost saving on the 2007 budget. The service was managed with customer satisfaction focus and the goal to reduce the Helpdesk support call to the minimum defined by SLA.• Print Management: standardizing the Print service to 170,000 HP employees for providing best in class printing experience to end user

Providing PC Antivirus (Symantec), Personal Firewall (Sygate) and PC Backup (Iron Mountain) services to HP and Commercial customers. Customers include those with outsourcing agreements.Key Accomplishments:• Vendor contract negotiation and global licensing agreement. • Evaluate new solutions for PC Backup such as Avamar and Electronic Vault.• Develop service collaterals (SLA, SOW, service blueprints …) according to business requirements, delivery capabilities. Design and enhanced Costing models.• Deal pursuit assistance for pre-sales: RFP, costing, licensing, delivery teams.

Part of WW E-client team for providing PC image service to HP (150,000 workstation) and Commercial customers.Technologies used: Ghost, Rembo and Altiris.

Part of the Worldwide Telecom Organization: consultant for Directory services (Enterprise Directory, Phone) and E-mail services (HP Desk, OpenMail, Unix Mail, PC mail with a network of 120,000 CC:mail mailboxes and 25,000 Unix mail users).Key accomplishments:• Designed, developed and delivered robust processes for e-mail services (Client software, Helpdesk and end-user training, e-mail billing system).• Evaluated new solutions/technologies for the enhancement and development of services.• Contributed to the migration of 35,000 mailboxes to Outlook/Exchange; project complete within 4 months.• Designed and implemented effective Outlook Support training for European Messaging Helpdesk of 30 people; this allowed the migration project to start and meet the deadline. • Author of the Outlook Mobile handbook for travelers, this resulted in a reduction of connection cost (up to 50%) while increasing the performance.• Consolidation of legacy HP Desk mail servers which resulted in a cost saving of $17Million in 1993-1994.• Author of the ‘Unix mail with Business associates’ book, in 1993, helping users to communicate efficiently with Business partners; thus decreased support calls and reduced the number of non-delivery messages.• Enterprise Directory, Phone and HP Organization directories: improved the quality of the data collection of the 25,000 employees in Europe for the Enterprise and Phone Directories.

Key accomplishments:• As WW project lead, the first MPE 3000 Common Operating System was created in 1987 and it was used by more than 5,000 mainframes worldwide. Then the concept was applied in 1993 to 120,000 PCs within HP.• As European HP/UX program manager, improved the IT services and costs by providing standardized processes and tools: a server administration tool, a network backup solution and a network printing solution were evaluated, adapted and delivered successfully to the Field.• In 1989, contributed to the first UNIX workstation introduction for business use within HP.

• Develop the European IC billing system• Support the order processing system (IBM mainframe)

Managing IT services and teaching computer classes to students (hotel booking, restaurant planning ...)