Kiev Fogler Email & Phone Number

Greater Atlanta Area

• Prepares new employee hire paperwork {application, I-9, E-Verify, etc…} and establishes personnel file.• Maintaining employee files and the HR filing system• Compensation and benefits administration and recordkeeping• Keeps employee records up-to-date by processing employee status changes in a timely manner.• Conducts benefit orientations and other benefit training• Schedules and track participants into training sessions.• Advertises employee job openings first, internally, and then, externally, in keeping with company recruitment policies. Manages the logistics of the recruiting process• Assists in the development and implementation of an employee handbook and new personnel policies and procedures.• Files all compliance reports with the state and federal government including EEO-1 report.• Assists with the implementation and tracking of company safety and health programs.• Participates on various committees to provide HR support and to monitor activities and completion of goals.• Participates in planning and implementing various employee relations and employee satisfaction initiatives.

Greater Atlanta Area

Human Resources Manager Taskforce:• Recruiting and prescreening candidates with Taleo• Onboard new hires such as created offer letters, background screening and all IT permissions and ensure access was submitted. (Personal Action Forms (PAF), Local and Corporate Hotel Security Access Forms (SAR).• Managed the Employee Requisition binder and post all jobs on Wyndham Careers and Hcareers.• Scheduled potential candidates with the hiring managers for an interview.• Lead and Manage the Corporate Employee Engagement Survey with 90% participation.• The contact for Open Enrollment.• Assist with the day to day employee relations concerns.• Lead the Count on Me, to include monthly employee relations events• Co-Training with Department heads• Organize team building events such as Health and Wellness, Farmer Market

Greater Atlanta Area

Works independently, and without direct supervision. • Strong communication, telephone, and customer service skills. • Detail oriented and ability to multi-task. • Meets and greets residents; checks guests and service providers in/out. • Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; • Accurately maintains daily logs, records and forms.

Greater Atlanta Area

Catering• Prepare Contracts and Banquet Event orders.• Book upcoming, repeat group business and pop-up meetings.• Upsell the hotel products and services to maximize revenue.• Solicited, negotiating and booked new and repeated business while maximizing banquet space to meet revenue goals.• Successful implementation of booked catering business and servicing of clients• Update daily reader boards and scoop sheets • Attend OPS/Group Resume Meeting, and daily BEO Meeting• Receive new bookings and ensure that checklist is completed and DOS has approved/ Route to Accounting• Distribute Banquet Event Orders to all appropriate hotel department to facilitate efficient purchasing, planning and employee scheduling and update the BEO binder• Involved in coordination of room blocks arrangements, menu and special event planning, audio/visual services and event invoicing• Prepare sales kits for Catering managers• Booking small meeting, upselling and detailing clients events• Discuss group’s plans for future events and encouraging rebooking• Prepare the GRC and update the Budget, Forecast and On The Books numbers.Sales• Responsible for administrative duties, handling busy phones and guest inquiries• Distribute sales leads ( GoLeads, Knowland, Cvent etc.)• Responsible for Check logs, distributing mail and drop all checks into the safe.• Make and mail all gift certificates and update the log• Purchase all Wyndham Reward points and keep a log.• Updated the OPS resumes weekly• Work closely with all Sales manager with the rooming list and pick up and resynced the block in Opera to match Delphi• Create booking links for upcoming group blocks.• Input all FIT reservations and update their extranet site as well (Groupons, Hotelbeds, Tourico Holiday, GTA, Shell Vacations,)• Work with Accounting closely with billing issues.• Created package log for all incoming packages.

Greater Atlanta Area

• Operate switchboard and relay incoming/outgoing/interoffice calls.• Responsible for administrative duties, handling busy phones and guest inquiries• Handles information calls and directing them to the appropriate party.• Enforce all company policies and procedures, while maintaining a professional and positive attitude.• Supervise and manage other employees.• Overseen and train all employees in the transition of Guest Ware 4 system.• Overseeing the FOH Departments, mentoring- developing the team, ensuring guest satisfaction, Implementing best practices to ensure the best customer service• Maintain customer records accounting and financial reporting records, compute bills • and collect payments• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.• Follow up with guests to ensure their requests or problems have been met to their satisfaction.• Responsible for the front desk, bellman and the valet• Administrative duties ie. coping, faxing, responding to guest needs via email and/or phone• Ensure that high standards are delivered to the guest.• Make sure that there are speedy resolutions to any problem that may arise.• Strong communication and organization skills• Greeted, registered and assigned rooms to guests of hotels.• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.• Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.• Contacted housekeeping or maintenance staff when guests reported problems

Business Administration And Management, General

Education record