Kiffani Irby, Ms, Psm, Cspo, Popm Email & Phone Number

Florida, United States

New York, New York, US

Owings Mills, MD, US

• Managed a product backlog (Epics, Features, User Stories) in support of a strategic Product Roadmapfor a modernized Medicare Payment Processing System
• Translated Human Centered Design research into actionable, testable solutions, and working with engineering teams to define and implement those solutions for moving data from a mainframe to cloud-based solution.
• Verified that the finished product met the requirements and the needs of customers by conducting usability tests and reviewing customer feedback.
• Prioritized product backlog items based on business value, time needed to complete, and order in which they were created to achieve project OKRs.
• Communicated with stakeholders to ensure that everyone is on the same page regarding features, functionality, and deadlines.
• Communicated project status and roadblocks to other team members via phone calls and documents managed in Confluence.

Saint Petersburg, Florida, US

• Promoted twice over the course of six years as a direct result of exemplary strategic leadership and product management, as well as the demonstrated ability to lead high-performing Scrum teams.
• Recognized as Scrum Master and Product Owner, responsible for coaching team on Agile practices.o Operated as Scrum Master for a team of eight on the deployment of a K-2 billing module; facilitated weekly Scrum calls.
• Establish, build, and maintain relationships with both internal and external stakeholders (e.g., district administrators, developers, executives); triage ~25 weekly requests for software enhancements and product.
• Refine/update backlogs, create user stories, and communicate vision to ensure timely deployment of new product for implementation and increased client retention, resulting in business value creation.
• Define metrics/Key Performance Indicators (KPIs) in collaboration with cross-functional stakeholders to determine and measure success.

Saint Petersburg, Florida, US

• Coordinate end-user training (EUT) for 1K+ teachers and administrators; verify all projects are delivered in compliance with expectations and deliverables defined in the SOW.
• Collect and evaluate qualitative and quantitative data; process queries and perform data analysis via expert utilization of SQL to guarantee order and rationality for organizational planning.
• Design training documents and provide end-user training using multiple educational platforms, thereby increasing work efficiency, and keeping errors below 5%.

Saint Petersburg, Florida, US

• Developed project plans/schedule via expert utilization of Smartsheet; managed $5M+ project budgets; identified and mitigated product risks; provided a framework for expenditure by validating budget allocation.

Tampa, Florida, US

• Operated with a continuous improvement mindset; analyzed reports to identify trends, patterns, issues, and opportunities; developed and implemented data-driven solutions, processes, workflows, and mechanisms.
• Created change management process resulting in the reduction of time needed to implement change by 50%; continuously assessed the process, and introduced improvements and best practices, as necessary.
• Established relationships and liaised with district personnel to enhance partnership and initiated outreach to potential future partners for application growth.
• Wrote user stories, authored functional specifications, and test cases via exemplary utilization of JIRA, resulting in a 32% reduction in maintenance and software support costs; collaborated with five offshore.
• Completed successful Go-Live for two school districts ahead of delivery schedule, boosting engagement by 44%.
• Delivered front-end help desk support and executed quality assurance testing to reveal software bugs triggering inconsistencies, errors, and redundancies, saving 22% of the repair and maintenance costs.

Tampa, Florida, US

• Promoted from Admissions Advisor/Recruiter to Associate Director of Outreach and Events as a direct result of exemplary strategic leadership and the demonstrated ability to seamlessly manage highly visible and.
• Increased university academic profile by instituting targeted student recruitment events, attracting a 97% qualified candidate pool.
• Managed a variety of concurrent projects throughout the entire project lifecycle; defined scope; managed project ~$2M project budgets; allocated resources; identified and mitigated risks; provided status update reports.
• Directed targeted outreach programs to attract special populations (e.g., national merit scholars, athletes, international students) to the university and increased student population in Central Florida by 50%.
• Oversaw 20+ employees to run the tour guide program, departmental outreach, and access initiatives; assisted with the hiring and onboarding process; managed a $100K+ annual budget to verify fiscal responsibility.

Tampa, Florida, US

• Scheduled logistics for recruitment events to verify that the institution’s growth and profitability objectives were met.
• Administered logistics and scheduling for two on-campus facilities to improve financial planning and managed the office call center daily to efficiency to 90%+.
• Managed the budget, vendor procurement, and community education events to verify increased and improved educational outcomes.
• Created communication strategies for campus events and forged and maintained connections that resulted in meeting goals and objectives.

Glendale, CA, US

• Full-cycle recruiting of candidates for Administrative, Customer Service, Accounting, IT, and Professional positions.
• Developed written marketing, promotional, and new hire training materials for distribution to clients.
• Utilized traditional and innovative recruiting methods including, but not limited to, Monster, Careerbuilder, Jobing, web-posting, referrals, networking and headhunting.
• Cultivated and maintained successful relationships with National Corporations as means of increasing staffing presence through implementing targeted recruiting plans.
• Partnered with clients to ensure contract compliance; tracked results, monitored benchmarks, and reported data to Corporate offices.
• Evaluated and referenced all candidates to determine skill level and strengths; coached and counseled on resume, attire, professional demeanor.

Master Of Science, Sports Management

Bachelor Of Arts (Ba), English