Kiffani Irby, Ms, Psm, Cspo, Popm Email & Phone Number

Florida, United States

New York, New York, Us

Owings Mills, Md, Us

●Managed a product backlog (Epics, Features, User Stories) in support of a strategic Product Roadmapfor a modernized Medicare Payment Processing System● Translated Human Centered Design research into actionable, testable solutions, and working with engineering teams to define and implement those solutions for moving data from a mainframe to cloud-based solution.● Verified that the finished product met the requirements and the needs of customers by conducting usability tests and reviewing customer feedback.● Prioritized product backlog items based on business value, time needed to complete, and order in which they were created to achieve project OKRs.● Communicated with stakeholders to ensure that everyone is on the same page regarding features, functionality, and deadlines.● Communicated project status and roadblocks to other team members via phone calls and documents managed in Confluence.● Facilitated meetings and preparing presentations to share ideas and findings.

Saint Petersburg, Florida, Us

● Promoted twice over the course of six years as a direct result of exemplary strategic leadership and product management, as well as the demonstrated ability to lead high-performing Scrum teams.● Recognized as Scrum Master and Product Owner, responsible for coaching team on Agile practices.o Operated as Scrum Master for a team of eight on the deployment of a K-2 billing module; facilitated weekly Scrum calls, sprint planning sessions, and sprints; identified and removed blockages; collaborated with the Quality Assurance (QA) team.o Designed and deployed a fully automated postsecondary scheduling and billing module used in Florida and California to increase productivity for 100+ users serving 100K+ students, resulting in 100% client retention after the initial five-year term.o Managed the change request process and wrote user stories for over 40 backlog items within 6 months for the Go Live of the LAUSD project in 2019.o Rescued an implementation project for a district with over 90,000 students by crashing the schedule to ensure delivery date was maintained.● Establish, build, and maintain relationships with both internal and external stakeholders (e.g., district administrators, developers, executives); triage ~25 weekly requests for software enhancements and product improvements for a SaaS Cloud solution, which encompasses a customer relationship management (CRM), Student Information System, Accounting, and Finance Modules.● Refine/update backlogs, create user stories, and communicate vision to ensure timely deployment of new product for implementation and increased client retention, resulting in business value creation.● Define metrics/Key Performance Indicators (KPIs) in collaboration with cross-functional stakeholders to determine and measure success.

Saint Petersburg, Florida, Us

● Coordinate end-user training (EUT) for 1K+ teachers and administrators; verify all projects are delivered in compliance with expectations and deliverables defined in the SOW.● Collect and evaluate qualitative and quantitative data; process queries and perform data analysis via expert utilization of SQL to guarantee order and rationality for organizational planning.● Design training documents and provide end-user training using multiple educational platforms, thereby increasing work efficiency, and keeping errors below 5%.

Saint Petersburg, Florida, Us

● Developed project plans/schedule via expert utilization of Smartsheet; managed $5M+ project budgets; identified and mitigated product risks; provided a framework for expenditure by validating budget allocation according to the Statement of Work (SOW); generated and delivered status update reports to senior leaders.

Tampa, Florida, Us

● Operated with a continuous improvement mindset; analyzed reports to identify trends, patterns, issues, and opportunities; developed and implemented data-driven solutions, processes, workflows, and mechanisms.● Created change management process resulting in the reduction of time needed to implement change by 50%; continuously assessed the process, and introduced improvements and best practices, as necessary.● Established relationships and liaised with district personnel to enhance partnership and initiated outreach to potential future partners for application growth.● Wrote user stories, authored functional specifications, and test cases via exemplary utilization of JIRA, resulting in a 32% reduction in maintenance and software support costs; collaborated with five offshore developers on various implementations.● Completed successful Go-Live for two school districts ahead of delivery schedule, boosting engagement by 44%.● Delivered front-end help desk support and executed quality assurance testing to reveal software bugs triggering inconsistencies, errors, and redundancies, saving 22% of the repair and maintenance costs.● Facilitated end-user training for 500+ district counselors and administrators on newly implemented educational software to verify maximum operating efficiency.● Developed content for a website, drafted press releases, and strengthened social media strategy to increase brand awareness and loyalty, generating a 25% conversion rate.

Tampa, Florida, Us

● Promoted from Admissions Advisor/Recruiter to Associate Director of Outreach and Events as a direct result of exemplary strategic leadership and the demonstrated ability to seamlessly manage highly visible and impactful projects.● Increased university academic profile by instituting targeted student recruitment events, attracting a 97% qualified candidate pool.● Managed a variety of concurrent projects throughout the entire project lifecycle; defined scope; managed project ~$2M project budgets; allocated resources; identified and mitigated risks; provided status update reports to senior leadership. o Served on the implementation team for new university-wide CRM that streamlined the admissions process and helped track student progress through to graduation.● Directed targeted outreach programs to attract special populations (e.g., national merit scholars, athletes, international students) to the university and increased student population in Central Florida by 50%.● Oversaw 20+ employees to run the tour guide program, departmental outreach, and access initiatives; assisted with the hiring and onboarding process; managed a $100K+ annual budget to verify fiscal responsibility, including managing logistics and scheduling for two on-campus facilities.

Tampa, Florida, Us

● Scheduled logistics for recruitment events to verify that the institution’s growth and profitability objectives were met.● Administered logistics and scheduling for two on-campus facilities to improve financial planning and managed the office call center daily to efficiency to 90%+.● Managed the budget, vendor procurement, and community education events to verify increased and improved educational outcomes.● Created communication strategies for campus events and forged and maintained connections that resulted in meeting goals and objectives.

Glendale, Ca, Us

● Full-cycle recruiting of candidates for Administrative, Customer Service, Accounting, IT, and Professional positions.● Developed written marketing, promotional, and new hire training materials for distribution to clients.● Utilized traditional and innovative recruiting methods including, but not limited to, Monster, Careerbuilder, Jobing, web-posting, referrals, networking and headhunting.● Cultivated and maintained successful relationships with National Corporations as means of increasing staffing presence through implementing targeted recruiting plans.● Partnered with clients to ensure contract compliance; tracked results, monitored benchmarks, and reported data to Corporate offices.● Evaluated and referenced all candidates to determine skill level and strengths; coached and counseled on resume, attire, professional demeanor.● Developed relationships for recruiting, new business development and learning new trends in corporate hiring methods.

Master Of Science, Sports Management

Bachelor Of Arts (Ba), English