Kiley Fraley Email & Phone Number

Adept at digitally managing customer relationships across diverse restaurant brandsExperienced in technical enterprise products such as Online Ordering, Loyalty, Gift Cards and MarketingSkilled in employing a consultative approach, with a proven ability to quickly understand and address diverse customer needsProven track record of delivering clear, measurable outcomes for customersShown exceptional communication and interpersonal skills, consistently engaging a wide range ofstakeholdersEnthusiastic about innovating in the customer success space, particularly in applying scalable strategiesAble to work seamlessly with various teams and thrive in a dynamic, fast-paced environment.

United States

Successfully reduced the restaurant’s annual food and labor costs by +20% through proper budgeting, scheduling, and management of inventoryDeveloped a completely new menu, incorporating new pricing to increase revenue and customer satisfactionManage kitchen staff by recruiting, hiring, training, scheduling, supervising, evaluating, and enforcing discipline when necessaryWork in tandem with a team of managers (operations manager, catering sales manager, general manager) to ensure the overall success of the hotelCreate a safe and positive environment that encourages employee ownership and improved performance

Captain the floor and supervise employees, ensuring all store duties are done and smooth-running operations.Control flow of tickets and orders from the kitchen.Interact with guests, and guide them through the restaurant, while ensuring all customers’ needs are met, including resolving customer complaints as the last line of escalation.Responsible for the overall food and beverage operations by suggesting new policies and business goals based on actual experience, along with consistently exceeding revenue targets

Phoenix, Arizona Area

Serve customers and manage many aspects impacting the flow of the dining and bar areas in a high volume, fast paced environmentWorked in a variety of positions including serving, cooking, dishwashing, and hosting

Worked and lead service in all stations and services, including breakfast, brunch, lunch and dinnerTrained, developed and shared insight with pasta, garde manger, and sauté cooks to lead a functional line on a regular basis without management interventionLed team while also running kitchen expo and directing ticket times under 12 minutes.

Assisted and supported Executive Chef in daily managing and leadership tasksOrganized and managed food order and inventory of all products in daily rotationUtilized time management, teamwork, and attention to detail to ensure staff completed daily tasks in timely manner effectively in a pressured environmentExpedited and fed the flow of service, maintaining and ensuring food quality and presentation standards

Greater Denver Area

Bachelor'S Degree, Business Management, General

Associate Of Arts And Sciences (A.A.S.), Culinary Arts/Chef Training