Kiley Arnold Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Western Canada

Led the transformation and growth of sales operations across Western Canada at a leading financial services provider. Orchestrated a strategic overhaul that enhanced customer experience, achieving an 88% CSAT rating. Directed a team of 140+ managers and associates, exceeding sales targets through innovative performance enhancement strategies. Successfully led the Western region through a major organizational restructuring, enhancing operational efficiency and sales volume, while maintaining an 85% employee satisfaction rate. Ensured strict compliance with banking regulations, contributing significantly to the company's success and earning the Circle of Excellence recognition for exceptional results.

Directed operations and team leadership across 10 retail locations, excelling in driving superior customer experiences and achieving operational excellence. Managed and developed a team of up to 50 employees, enhancing product knowledge and sales skills across multiple categories. Led significant improvements in district performance, transforming a low-performing area into one of the top districts, highlighted by a Presidents Club award in 2020. Established strong partnerships with Walmart, ensuring collaborative success and efficient operations.

Championed Bell's brand and products across 30+ locations, leveraging influence to guide over 100 employees in enhancing brand awareness and driving sales growth without direct authority. Facilitated a 15% sales increase through strategic partnerships and effective training of sales managers and representatives. Consistently surpassed annual sales targets, achieving up to 113% of goals by implementing innovative sales strategies. Earned multiple awards for exceptional performance and leadership, including the Impact and YOU Awards, and played a role in Virgin Mobile’s Re*Generation effort to support at-risk youth.

Red Deer