Kiley Schmidt

Kiley Schmidt Email and Phone Number

Cargo Claims Specialist @ ECIB
seattle, washington, united states
Kiley Schmidt's Location
Silverdale, Washington, United States, United States
Kiley Schmidt's Contact Details

Kiley Schmidt personal email

Kiley Schmidt phone numbers

About Kiley Schmidt

Accomplished and reliable customer support specialist with over 10 years of experience assisting customers over a variety of industries across multiple platforms. Strong interpersonal professional skilled in Policies & Procedures, Communication, Teamwork, Microsoft Word, and Customer Retention.

Kiley Schmidt's Current Company Details
ECIB

Ecib

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Cargo Claims Specialist
seattle, washington, united states
Website:
ecibglobal.com
Employees:
11
Kiley Schmidt Work Experience Details
  • Ecib
    Cargo Claim Specialist
    Ecib Sep 2021 - Present
    Seattle, Washington, United States
     Routinely file a company high average of 25 claims a day in a fast paced, high intensity environment.  Work with clients and carriers towards resolution of claims for items missing and damaged during transport.  Maintain regular communication with clients throughout the claims process to ensure transparency and accuracy.  Assist in mentorship and training of new employees in customer service and product knowledge.  Prioritize regular trainings and certifications in industry standards, regulations and trends in a broad array of disciplines in order to best service existing and anticipated needs of clients
  • Aaa
    Senior Claims Representative
    Aaa Aug 2014 - Jul 2021
    Escondido, California
     Drove the investigation and resolution of complex personal auto claims directly resulting in recoveries of over $147,000. Consistently achieve a 98%-member satisfaction index score by meeting individual customer needs, performing in the top 10% of Automobile Club Enterprises. Received recognition for 100% satisfaction in customer service metrics including helpfulness, availability, concern, and thoroughness in 2020. Certified arbitrator with arbitration forum, hearing an average of 5 cases a month to a binding resolution between involved parties with an average case value of $25,000. Routinely process a high-end company average of 100 claims a month in a fast paced, high intensity environment  Efficiently handle claims by performing routine liaison with diverse stakeholders including but not limited to: insureds, claimants, law firms, police departments and other insurance companies.
  • Chc Consulting, Llc
    Assistant Project Manager
    Chc Consulting, Llc Sep 2012 - Aug 2014
    Telecommute
     Achieved maximum project efficiency by implementing and overseeing the execution of information management while leading a team of 6 field team members. Ensured projects remained on track with timeline and budget limitations by routinely managing unforeseen operational issues, gathering missing key information and performing due diligence on all information input from the field.
  • Ing Direct
    Senior Client Services And Support Specialist
    Ing Direct Jan 2011 - Sep 2012
     Provided monthly maintenance updates to a company wide database reference system. Handled all customer calls related to complete line of liability products to include both service and sales concerns as appropriate. Mentored 20 new employees concurrently in customer service skills and product knowledge. Maintained personal and confidential relationships with a diverse international consumer-level base. Consistently in the top 10% company-wide for sales of various deposit accounts and financial service products by accurately gauging the needs of each customer individually.

Kiley Schmidt Skills

Problem Solving Critical Thinking Phone Skills Customer Service Sales Customer Acquisition Public Speaking Organizational Effectiveness Teamwork Oral And Written Communication Skills Financial Education Leadership Microsoft Word Communication Time Management Multitasking High Degree Of Initiative Positive Work Environment Positive Employee Relations Interpersonal Skills Record Keeping Information Management Policies And Procedures Organization Skills

Kiley Schmidt Education Details

Frequently Asked Questions about Kiley Schmidt

What company does Kiley Schmidt work for?

Kiley Schmidt works for Ecib

What is Kiley Schmidt's role at the current company?

Kiley Schmidt's current role is Cargo Claims Specialist.

What is Kiley Schmidt's email address?

Kiley Schmidt's email address is ki****@****hoo.com

What is Kiley Schmidt's direct phone number?

Kiley Schmidt's direct phone number is +176072*****

What schools did Kiley Schmidt attend?

Kiley Schmidt attended Chapman University.

What skills is Kiley Schmidt known for?

Kiley Schmidt has skills like Problem Solving, Critical Thinking, Phone Skills, Customer Service, Sales, Customer Acquisition, Public Speaking, Organizational Effectiveness, Teamwork, Oral And Written Communication Skills, Financial Education, Leadership.

Who are Kiley Schmidt's colleagues?

Kiley Schmidt's colleagues are Ian Buchanan, Marek Zbyszewski, Jesus Ruiz Garcia, Gerben Venema, Daniel Marchand, Nathan Nguyen, Manzoor Ahmed.

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