Kiley Schmidt Email & Phone Number

Seattle, Washington, United States

 Routinely file a company high average of 25 claims a day in a fast paced, high intensity environment.  Work with clients and carriers towards resolution of claims for items missing and damaged during transport.  Maintain regular communication with clients throughout the claims process to ensure transparency and accuracy.  Assist in mentorship and training of new employees in customer service and product knowledge.  Prioritize regular trainings and certifications in industry standards, regulations and trends in a broad array of disciplines in order to best service existing and anticipated needs of clients

Escondido, California

 Drove the investigation and resolution of complex personal auto claims directly resulting in recoveries of over $147,000. Consistently achieve a 98%-member satisfaction index score by meeting individual customer needs, performing in the top 10% of Automobile Club Enterprises. Received recognition for 100% satisfaction in customer service metrics including helpfulness, availability, concern, and thoroughness in 2020. Certified arbitrator with arbitration forum, hearing an average of 5 cases a month to a binding resolution between involved parties with an average case value of $25,000. Routinely process a high-end company average of 100 claims a month in a fast paced, high intensity environment  Efficiently handle claims by performing routine liaison with diverse stakeholders including but not limited to: insureds, claimants, law firms, police departments and other insurance companies.

Telecommute

 Achieved maximum project efficiency by implementing and overseeing the execution of information management while leading a team of 6 field team members. Ensured projects remained on track with timeline and budget limitations by routinely managing unforeseen operational issues, gathering missing key information and performing due diligence on all information input from the field.

 Provided monthly maintenance updates to a company wide database reference system. Handled all customer calls related to complete line of liability products to include both service and sales concerns as appropriate. Mentored 20 new employees concurrently in customer service skills and product knowledge. Maintained personal and confidential relationships with a diverse international consumer-level base. Consistently in the top 10% company-wide for sales of various deposit accounts and financial service products by accurately gauging the needs of each customer individually.