Killian Senteno Email & Phone Number

Seattle, Washington, United States

As a Customer Support Engineer, I am the primary contact for customer support before involving DevOps and Developers by providing comprehensive assistance through tickets, email, and screen shares. I troubleshoot Concord’s Cloud based applications that support intake and referral management for Health Care. I provision accounts, and meticulously track and document bugs. I also escalate issues for timely resolution, utilize MongoDB for efficiency, and offer innovative cloud-based workflow solutions. My role includes ensuring smooth operations of Concord's cloud platforms, seamless onboarding of new accounts, and maintaining a secure environment through regular training. I collaborate closely with internal teams and stay updated on application features to deliver exceptional support.

Seattle, Washington

As a key member of our security team, I investigate suspicious activity and behavior on our platform that could pose a risk to our customers. My role involves maintaining accountability for performance metrics and goals, consistently driving productivity and accuracy against established benchmarks.I communicate effectively with customers, providing informed decisions during investigations. Additionally, I contribute to the development, testing, and feedback on new tools aimed at reducing communication abuse, mitigating risks, and protecting deliverability.I routinely identify gaps in queuing processes and new launches, collaborating closely with management, Program Managers, and the Business Team to address these issues. My responsibilities also include reviewing, researching, and initiating the resolution of dispute inquiries from business owners, developers, Enterprise customers, and internal departments, ensuring compliance with SOPs

Seattle, Washington

As a Technical Customer Service Associate at AWS, I am a dedicated advocate for our customers, constantly striving to find customer-centric solutions and ensuring expeditious and thorough resolutions to their issues. I work closely with other Customer Service and Technical Service teams to enhance customer satisfaction.I actively engage with internal teams to improve documentation and workflow by providing constructive feedback based on investigation and observation. During AWS Critical Launches, Support Events, and Service Outages, I serve as the primary resource for customers, offering reliable support in critical situations.My role involves performing deep dive analyses of complex customer issues, utilizing data from multiple sources to develop effective strategies for issue resolution. Additionally, I lead projects aimed at improving support processes, including participation in a beta program designed to provide exceptionally swift communication to customers.

As a Geek Squad Agent specializing in Home Theater directives, I excelled in building strong customer relationships by earning trust and showcasing extensive product and service knowledge. I addressed escalated customer concerns with care, resolving issues effectively and enhancing the overall customer experience.I organized team meetings and stand-ups as needed, contributing to a collaborative environment and achieving over 15 performance awards for consistently exceeding expectations. My commitment to exceptional service is reflected in receiving over 200 perfect scores on Best Buy customer satisfaction surveys, demonstrating my dedication to delivering outstanding customer experiences.In addition, as a Geek Squad Agent specializing in Home Theater directives, I installed TVs and set up advanced audio systems, ensuring seamless integration with various devices. I also performed networking troubleshooting to resolve any technical issues, delivering a smooth and optimized setup for customers.

As a Magnolia System Designer, I specialize in creating and delivering customized home entertainment and automation solutions tailored to the unique needs of our clients. My role involves designing and configuring advanced audio and video systems, ensuring seamless integration with existing technology, and providing an exceptional user experience.Key Responsibilities: Client Consultation: Engage with clients to understand their needs, preferences, and budget, designing personalized home entertainment systems. System Design: Develop detailed plans and schematics for audio and visual systems, including TV installations, surround sound setups, and smart home integration. Product Selection: Recommend and select high-quality equipment and components to match the design and client specifications. Installation & Configuration: Oversee the installation of systems, ensuring proper setup, calibration, and functionality. Technical Troubleshooting: Diagnose and resolve technical issues related to system performance, connectivity, and integration. Project Management: Manage projects from start to finish, coordinating with team members to ensure timely delivery and adherence to budget. Client Education: Provide training and support to clients on operating and maintaining their new systems. Quality Assurance: Conduct thorough system tests and quality checks to guarantee optimal performance and client satisfaction. Stay Updated: Keep up with the latest trends and advancements in home entertainment technology to deliver cutting-edge solution