Killian Wade Email & Phone Number

Remote First, Us

Admin and IT support for cloud Google stack, also including Okta, Slack, 1Password, and Duo.

San Francisco, Ca, Us

Supporting SSO and Licensing for external clients in a T2 environment.Supports Installation and Licensing Procedures for Autodesk Products

Remote First, Us

Summary:Global Service Desk Engineer and Administrator with experience in providing support for a wide range of systems, primarily MacOS, Okta, Jamf, Duo, and Google Suite.Experience:Able to quickly adapt to new IT needs and successfully learn and administrate new systems, such as Okta, JAMF, Google Admin, DUO, JIRA, and more within a short period of time.Achieved high performance in ticket handling, resulting in top counts among the global team.Performance:Consistently delivered exceptional customer satisfaction with a YTD score of 4.94/5 for over 3600 tickets, by using a customer-focused approach that emphasizes on empathy, efficiency, and execution.Additional responsibilities:Contributed to the scalability of internal systems by assisting in the creation of Jira queues and documentation, all while effectively managing my time and maintaining my responsibilities in ticket handling.

Beaverton, Or, Us

Summary:IT Service Desk Specialist at Nike for 2 years, supporting the company's campus for IT-related needs, with expertise in Windows/Mac environment, Active Directory and JAMF, Microsoft Suite, and VMware.Experience:Led and created training manuals for large projects such as the tech move of over 1600 employees, resulting in efficient execution and completion ahead of schedule.Performance:Developed an efficient method for gathering and movement of large amounts of unused equipment through the use of custom ServiceNow boards and Outlook, resulting in higher efficiency for IT technicians.Additional Responsibilities:Adapted and learned a wide range of skills during team reductions due to COVID, including Helpdesk, Enterprise Printer Support, IT Auditing, IT onboarding, and more, allowing for flexibility and the ability to excel in multiple IT roles.

Dallas, Tx, Us

Sales Consultant for AT&T. Top sales representative in the store. Go to for providing iOS and Android Technical Service to in-store customers.Due to my results as a top sales representative for the store and very high Customer Service scores, I was chosen as our Team-lead and keyholder for our location.A need for in store support for iOS devices was needed as it was taking up large amounts of time. I became the Apple Master for the store which required flying to Oahu for training. I learned Apple troubleshooting for all iOS based devices and became the in-store go-to for iOS related support, decreasing the amount of time employees and customers needed to spend resolving these issues.