Killian O. Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Supported 1,200+ users during COVID-19, for Level 1/2 support issues.Delivered CSAT, commended by MD & Technology Director, via proactive, high-quality, rapid support.Exceeded 80% SLA goal, by 2% (team average 60%), by following troubleshooting documentation and incorporating feedback.

Vancouver, Canada Area

Provided user technical-support and forum moderation for online community of 1M+ members.Resolved 7K+ backlog, 2 months early by prioritizing tasks, and creating user-friendly macro templates.Developed up to five daily HTML emails to 25k+ subscribers.

County Cork, Ireland

Maintaining Java-based web-servers, and MySQL databases in high-stakes betting firm.Rapid resolution and minimization of downtime, and critical issues for end-users, leading to an increase in successful bets during my time in the company.Development of Perl scripts on Zabbix to trigger a range of alerts from low-high priority.

Gilabbey Street, Cork, County Cork

Developing the social media platform for the business’ Facebook page which now has over 11,000 followers.Oversaw functions from the floor of the bar to a high standard.Responding promptly and effectively to customer requests and queries.

1 Academy Street Cork City

Developing the growth hack and social media strategy of the TripMoney mobile application in a start‐upcompany.Conducting desk research aimed at target markets for the application. In addition, Field research was carried out to business owners where data was gathered directly.Researching and compiling potential customers by data extraction through Excel spreadsheets.Collaborated with my colleagues as part of a team to deliver business and strategy pitches.Established and monitored e‐mail accounts for 30 employees by using a web based program. In addition to using WordPress to develop the company’s website

County Limerick, Ireland

Delegating and coordinating staff with effective and coherent communication skills in family business.Performed stock-taking duties, ordering necessary deliveries whilst meeting the customer demand. Liaised with the business manager and supervisors reporting on daily events.Responsible for the payment of wages, supplier invoices incorporating the use of the company’s payroll software.Dealt with customer complaints and queries in a respectful and courteous manner.

Abbeyfeale, County Limerick

Preparing and serving drinks and snacks the public.Maintaining the cleanliness of the bar, beer garden and toilets.Dealt in the operations of the Off-Licence.Solving customer disputes in a safe and respectful manner.Responding promptly and effectively to customer requests and queries.Entertaining and talking to customers.