Kilmer, Cindy Email & Phone Number

Plymouth, Minnesota, United States

Plymout Mn 55447

• Provide outstanding customer experience.• Ensure all customer service calls and request are completed by gathering accurate product information and analyzing service issues/needs.• Provide quotes to customers by evaluating product specifications, time and labor requirements.• Assist service advisors with complex service requests including review of pictures and assistants with diagnosis, scheduling, routing and ordering.• Assist Service Technicians with daily issues including scheduling, parts orders, directions, routing schedules, customer communications.• Managed Pre close commercial service request including renting MEWPs when needed.• Handled high profile customer projects.• Processed product/part withdrawals, replenish orders, receipts and inventory adjustments as required.• Proficient with Pella proprietary routing software to manage technician schedules.• Managed Denied Credits report.• Managed invoicing reports.• Train and mentor new service advisors.• Manage multiple-tasks in an environment of constant interruptions and able to prioritize responsibilities.• Proficient in Outlook, Office, Excel, Teams and Pella proprietary software.

Minnesota

Provide outstanding customer experience.Ensure all customer service calls and request are completed by gathering accurate product information and analyzing service issues/needs.Provide quotes to customers by evaluating product specifications, time and labor requirements.Assist Service Technicians with daily issues including scheduling, parts orders, directions, routing schedules, customer communications.Handled high profile customer projects.Exceed monthly goals, including CSR, quality and productivity goals.Manage weekly reportsProficient in computers and related software applicationsReceived Merchandise by verifying Shipment.Processed product/part withdrawals, replenish orders, receipts and inventory adjustments as required.Performed inventory adjustments to facilitate cycle counts and physical.

Minneapolis, Mn

Responsible for EOM postings of journals, processing financials, reconciling GL/L accounts, bank reconciliations, ADP payroll, various EOM spreadsheets, billings and orders spreadsheets, preparing and reporting MN and WI sales taxes, calculating commissions, billing tenants, workers comp claims, flexible benefit program, enrollment forms for medical an life insurance, administering the cobra program, vacation and sick time schedules, reporting employment statistics, ordering supplies, some A/P functions, maintaining VIS accounts, Notary Public and other human resource functions.

Associate'S Degree, Accounting

Activities and Societies: Business Professionals of America

Associate'S Degree, Microcomputer Information Systems

Activities and Societies: Business Professionals of America