Kim Broderick Email & Phone Number

• Ensured InSight physical asset management platform addressed real customer needs and enhanced user experience.
• Created clearly defined stories and acceptance criteria to improve development team sprint completion success rate.
• Engaged with customers to understand, define and prioritize must-have functionality requirements.
• Collaborated with product management and development team in daily standups, sprint planning and ad hoc meetings.
• Reviewed/approved wireframes with user experience team, verified UI framework is modern and meets story requirements.

Austin, Texas, United States

• Configured application and performed migrations from legacy products to the FileTrail product.
• Validated data migration, worked with data engineers and customers to prepare review site for customer UAT.
• Managed configuration and testing for integrations with outside sources syncing data with FileTrail system.
• Prepared customers for go live/production transition, product training and hand-off to customer success team.

• Implemented technology solutions for the business, gathered requirements and developed business rules.
• Supported the day-to-day operations of business programs and tools, served as first point of escalation for any tech issues.
• Interviewed clients and SMEs to elicit information and create & prioritize stories in backlog for future sprints.
• Served as first point of escalation for any tech issues, investigated application issues and provided updates.
• Managed sprints for the business group, facilitated meetings and assisted with project management tasks.

Accutrac

• Managed and executed all tasks for Accutrac software implementation projects.
• Performed analysis on customer legacy data and systems, created rules to address issues, and managed UAT test cycles.
• Prepared customer and internal teams for production roll outs and oversaw go-live operations including hand-off to support.
• Drafted mapping and conversion process documentation for migrating data from legacy system to new software system.
• Submitted meaningful user stories to dev team for customer enhancements that required extensive custom development.
• Collaborated with product management during new release cycles to create customer facing user guides.

Consulting

• Managed and executed inventory content classification projects for Fortune 500 customers with 50K to 1M+ cartons.
• Effectively led cross-functional project teams and improved content classification rules, lexicons, and translations.
• Employed an in-depth understanding of records management retention schedules and policies in multiple industries.
• Reduced project timelines by improving and implementing a standard set of rules and examples for analysts to utilize.

• Hosted weekly calls with clients, prepared detailed project plans or roadmaps, and set client expectations for milestones.
• Migrated customer in-scope data and retention schedules to internal system and obtained customer approval and sign-off.
• Analyzed, cleaned, and classified customer data according to customer records retention schedules and requirements.
• Guided customer through review cycles, implemented feedback and provided final extracts for updating original system.