Collaborate with ANW members, Government agencies, community groups and other tourism industry stakeholders to align efforts, enhance and promote the North West of Australia as a premier destination of choice.

Working closely with and reporting to the RDA Kimberley Director and Committee, I support informed regional planning, consult, and engage with all levels of government, business, and community groups to support projects and development in the Kimberley Region. Liaising with a multitude of stakeholders, I play an active and facilitative role in the community to deliver profile projects which align with RDA Kimberley’s Strategic Regional Plan and Business Plan.As the local presence for the Department of Employment and Workforce Relations, I support the regional delivery of the Local Jobs Program. I rely on my polished stakeholder management skills to address regional employment issues and challenges, facilitate collaborative work between industry and providers to drive and deliver local events and programs, and assist organisations gain access to funding.Achievements:• Planned, coordinated, and led multiple Ministerial meetings during Canberra visit Aug. 2023.• Facilitated meeting with key regional stakeholders and the Minister for Northern Australia, Hon Madeleine King, to discuss regional opportunities, challenges, and recommendations.• Instrumental in the delivery of a successful pilot program in Broome to upskill and engage the local workforce in the Early Childhood Education and Care Sector to address workforce shortages. Facilitated collaborative work between multiple stakeholders and government bodies, wrote grant submission to acquire funding to launch program, and continued to be active throughout program delivery regularly engaging with all involved parties.• Published submissions to the Inquiry into Northern Australia Workforce Development Dec. 2022, Inquiry into Workforce Australia Employment Services Jan 2023, Inquiry into the Early Childhood & Education Sector Feb. 2023.

Provided ongoing consulting services for Mangoes Marketing which included weekly media monitoring and reports for INPEX Oil & Gas Australia, preparing and delivering client tourism submissions and other reports and assistance as required.Achievements:• Wrote and compiled Ngurrangga Tours Tourism Awards submission. Won Gold for the 2016 WA Tourism Awards, Category 7 – Qantas Award for Aboriginal & Torres Strait Islander Tourism,• Provided valuable project support including writing and editing content.

Provided exceptional customer service, overseeing all enquiries and bookings. I coordinated all travel arrangements for guests and was responsible for corporate administrative duties. This included creating, delivering and driving company business and marketing plans, maintaining running budget and company P&L’s, analysing customer feedback to provide strategic direction, creating marketing pieces to provide to relevant wholesalers and tourism bodies, website management and writing company submission for State tourism awards.Achievements:• Developed and implemented sound policies and procedures to ensure corporate compliance which resulted in Tourism Council Accreditation.• Provided consistent and highly praised customer experience • Wrote and compiled Kimberley Pearl Charters Tourism Awards Submission, where the company was announced as finalist in 2019 WA Tourism Awards, Category 12 -Tour and Transport Operator.

Worked closely with Local Government, on ground operators, and local businesses to facilitate growth and opportunities within and for the Cruise Ship market.Achievements:• Worked collaboratively with Tourism WA to coordinate, plan and deliver the Australian Cruise Association AGM held in Broome 2018,• Handled a variety of administrative duties for BCCI and Cruise Broome which improved organisations efficiency and capacity to deliver positive, measurable outcomes for members.

I managed a diverse portfolio of clients, overseeing all travel needs within the entertainment, sporting, and corporate industry. This included making bookings, coordinating all travel requirements, functions, meetings, and tours on the road in the domestic and international markets whilst upholding discretion and professionalism at all times.Achievements: • Successfully built and maintained strong, professional client relationships by providing unparalleled service, comprehensively overseeing varying client needs• Provided on-site assistance at the 2015 Byron Bay Bluesfest, working under pressure to make last minute and urgent itinerary changes, liaising directly with festival directors and prominent artists to ensure an overall positive experience for festival staff and guests• Formed strategic alliances with key stakeholders such as hotels, car rental providers, and airlines, formulating a number of priority programs to ensure high-level service is provided to clients at all times• Consistently working as a team player, adding value, providing support and lifting morale when needed.

I undertook a position in the USA to gain international experience, strengthen transpacific alliances, professional networks, and further understand company culture on a global context. Managing a portfolio of corporate accounts, I learnt to manage conflicting priorities and be reasoned and decisive under pressure.

I started working as a travel consultant at Flight Centre and worked my way up to store manager. Proficient in budget management, I exceled in managing overheads to maximise profits and, in my second year as store manager, lead our team to smash our sales targets, turn around the business and increase our annual profits by over 30%.

Based in London and working in a highly customer centric environment, I oversaw the delivery of the Qantas inflight service in the economy cabins, and, when stationed in the first/business class cabin, provided superior attention to business and first class passengersAchievements:• Applied my superior customer service abilities and interpersonal skills to oversee the delivery of an industry renowned service • Supervised a team of 15 on long haul flights (London to Asia), always putting team needs before my own• Ensured compliance to strict company policy and aviation standards in the areas of safety, security, professionalism, and grooming, while upholding Qantas’s core values• Used my reasoned and sound judgement to provide coaching, report on workplace safety and environment hazards, and apply first aid