Kim Cannon Email and Phone Number

• Provided contract/project administration, ensuring 100% on-time task completion and 95% accuracy rate. • Established significant contribution to the management of the P&L and oversight.• Participated in all financial meetings and forecasting activities.• Managed the revenue cycle and production flow, achieving a 10% increase in profit margins over the past year.• Established and maintained staffing levels that are kept in line with production expectations to ensure no erosion of profit.• Managed direct reports (58 agents, 5 Supervisors, 1 Project Manager Assistant) and operations of all project tasks.• Ensured that all associates were adequately trained, have the necessary equipment to produce a quality product at a high level.• Managed audits of operations, ensuring 100% on-time task completion and 95% accuracy rate.• Collaborated with other leadership to ensure effective coordination of activities.• Developed and implemented operational policies and procedures in collaboration with other key stakeholders.• Cultivated and maintained strategic relationships with clients and external entities, resulting in a 20% increase in client satisfaction. • Managed the project's quality assurance and training programs as well as corrective actions to ensure program compliance.• Monitored performance against key indicators established internally or by the clients.• Innovated solutions to complex issues, enhancing operational efficiency by 15%. • Developed performance goals and objectives for staff, leading to a 25% improvement in overall team performance. • Evaluated and adjudicated personnel for security investigations by partnering with COR. • Managed onboarding and credentialing of all staff to include OF-306 Forms, fingerprinting, eQIP background investigations and issuance of PIV Cards through partnering with COR and local Department of Veterans Affairs office.

Project and Contract Administration:- Administer contracts and projects to ensure tasks are executed efficiently, accurately, on schedule, and in accordance with contract stipulations.- Guarantee project adherence to all operational stipulations of the contract and corporate policies.- Generate monthly and ad hoc reports for clients.- Oversee audits and assure program compliance through quality assurance and training initiatives.Financial Management:- Play a significant role in managing P&L and overseeing financial operations.- Engage in financial discussions and forecasting efforts.- Oversee the revenue cycle and manage production flow to align with forecasts and sustain profit margins.- Align staffing levels with production targets to avoid profit loss.Operations and Staff Management:- Oversee operations and manage direct reports for all project-related tasks.- Formulate and enforce operational policies and procedures with key stakeholders.- Track performance against key metrics and devise solutions for complex issues.- Set performance targets for staff and monitor their progress.- Ensure all team members are well-trained and equipped to deliver quality products.- Direct the creation and application of innovative methods to enhance service quality and operational efficiency.Client and Stakeholder Relations:- Foster and maintain robust relationships with clients and external partners.- Work in tandem with other leaders to ensure seamless activity coordination.- Administer Customer Service and Outreach initiatives.- Supervise subcontractors engaged in service provision to the program.Additional Responsibilities:- Supervise project support initiatives and corrective measures to maintain compliance.- Carry out additional tasks as needed.

Criminal Investigation