Bai
• Established and maintained spreadsheets and work reports for team members within the department to align with daily assignments.• Trained new employees to set them up for success and achieve the company’s daily/weekly and monthly goals.• Collaborated with department team members and reviewed all medical records and claims to ensure all have been successfully completed to adhere with all HIPAA Regulations. By establishing and ensuring all training documents were current, helped the success of the department.• Maintained and responsible for resolving claims questions for all health plans and providers.• Facilitated workload assignments to each team member successfully each day.