Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity. I possess a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.Specialties: Customer Service Excellence, Vendor negotiations, PC Hardware/software purchasing, Desktop Support, Microsoft Certified Desktop Support Specialist, MCP, A+
Listed skills include Troubleshooting, Computer Hardware, Technical Support, Software Installation, and 8 others.