I’m an investigative expert with extensive experience in ITIL service operation, problem solving, and root cause analysis. Innovative, results-driven IT professional with excellent organizational, interpersonal, collaborative, and communication skills including, presentation, written, and verbal.I'm known for my versatility, my ability to multi-task, and prioritize in a rapidly changing, fast-paced environment, allowing me to meet or exceed the demands and continual improve the effectiveness and efficiency of IT processes and services.A listing of my core competencies includes: Business Analysis Root Cause Analysis Report Writing Process Improvement Training, Mentoring & Coaching Project Management