Kim Everett Email & Phone Number

Everett, Wa, Us

Bothell, Washington, Us

Responsible for 1H and 2H releases and updates to current payroll systemImplemented Payroll Control Center in SuccessFactorsCreated SOPs and facilitated training on PCC Lead projects to streamline payroll processes

Bothell, Washington, Us

AchievementsImplemented ECP SuccessFactors and SAP Successful transition from Ultimate Assisted with change management and training on the rollout of ECP SuccessFactors to our employeesProvided test scenarios and testing for SAP release packsPreparing for rollout of Workforce Solutions to Canada

Tacoma, Washington, Us

Virginia Mason – Seattle, WAPayroll Accountant - Analyst5/2019 to CurrentKey Achievements: Responsible for preparing and processing payroll biweekly for 5500+ exempt and non-exempt employees into Ceridian. Assist with semi-monthly payroll dedicated to providers within the medical field paying special attention to FTE allocations.  Manage and upload weekly data imports from ERP Oracle into Dayforce. Ensure employee data accuracy by implementing and creating an audit schedule after weekly data imports have been completed.  Document standard payroll processes such as payroll processing, time entry, stop payments, check reissues and auditing to ensure consistency and alignment within the department. Collaborate with Human Resources and Information team on a weekly basis in exploring procedural changes to improve workflow and efficiency between departments. Actively test any patches or upgrades coming from Ceridian. Document all patches and upgrades were functioning accurately. Work with Human Resources Information Systems team to assist in gathering business requirements, create test scripts, and ultimately testing any upgrades or patches to Ceridian, ERP and/or Taleo. Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments when requested. Assist employees and managers regarding payroll matters, tax issues, benefit plans, and any pay inquiries with attention to providing legendary customer service.

Key Achievements: Established close working relationships with several organizations to align and consult on various data usage, project goals and deliverables.  Implemented updated company employment privacy statement to include not only active, but candidates and alumni employees, as well.  Consulted in establishing segregation of duties matrices in new markets where payroll and time-keeping systems were implemented.  Led in business requirements gathering sessions with impacted organizations, documented their business needs, helped to prioritize requested functionality and validated requirements against project objectives. Planned and executed user acceptance testing phases for projects; used a broad knowledge of testing methodologies to validate test plans and ensure testing teams have the resources and skills required to execute test plan successfully and timely. Provided training and documentation on data governance to US, United Kingdom, Italy, Thailand, and China markets.  Created partner data standards encompassing domestic and international markets, paying specific attention to stringent privacy regulations within each country.  Consulted frequently with Legal, Privacy, Security, Sourcing, Enterprise Architect and Compliance to review and document risks associated with the sharing of partner data outside of Starbucks.

 Collaborated and openly communicated with business units for testing Quality Center defects. Validated in test and production environments for accuracy and consistency in security, configuration, and sustainment activities.  Assisted in gathering business requirements from several business units to ensure all needs and changes are captured.  Provided assistance and support to international markets in creating audits, Winshuttle scripts, test outlines and scripts, and business processes to ensure partner data is kept current and accurate.  Actively lent experience and knowledge to several projects (Cosmos, Taleo, Non-Partner Workforce, and Year-End).  Partnered with key business units in order to understand the process of gaining approvals and requirements for partner data extracts. Ensuring all security protocols are communicated and monitored throughout the extract process so sensitive partner information is kept private and secured.

 Established new call control tables and automatic call distribution programs that supported a newly created tiered structure within the Partner Contact Center.  Responsible for forecasting and accurately staffing the call center to meet service levels and up customer satisfaction.  Integral in creating test scripts for program upgrades such as eWFM, AIM, SAP and Aspect.  Built Excel spreadsheets and Access queries to better communicate the volume and types of calls coming through the Partner Contact Center. Successfully created and proposed policies such as Attendance, Personal Time Usage, Dress Code and Break and Lunch Overage to promote consistency within the leadership team.  Created a positive learning and work environment by providing specific, timely, and respectful coaching and feedback to partners. Developed and presented training materials at department meetings to ensure that communication of new procedures or processes were consistent.  Initiated several processes within the Partner Contact Center, such as Time and Direct Deposit entry to provide first call resolution.

 Developed and wrote standard operating procedures for payroll in order to provide consistency within the department which led to overall customer satisfaction.  Assisted in the conversion from Legacy to SAP by testing Canadian partners for payroll discrepancies. Handled escalated payroll issues with attention to legendary service and overall customer satisfaction.  Processed payroll for 60,000 thousand employees auditing for accuracy and ensuring timeliness.

- Created training materials to be presented to the department in order to gain process consistency. - Trained new hires and coworker on processes and procedures. - Provided coaching to all representatives that needed assistance and support. - Supported management on upcoming projects and assisted with implementations and roll outs of new projects.

- Provided extensive job training and supervised sales associates to ensure their success and empowerment as an accountable team member for the department. - Managed both the Ladies Dress and Woman's World departments successfully and improved sales by having a 27 percent increase for the calendar year. - Oversaw scheduling of sales associates for each specialty department. - Created and facilitated a “Welcome New Hire” meeting for all new associates. - Held bi-weekly coaching sessions for sales associates to assist them in meeting monthly sales quota for each associate and department.