Kim Fallon Email & Phone Number

United States

Boston, Massachusetts, United States

East Boston, Ma

Boston, Massachusetts, United States

We believe that everyone deserves the mind-body experience of yoga. We believe we can all grow, becoming better together. We believe in a world of inclusion and acceptance of each other. Whether you’re connecting to the rhythm of your breath or working up to the edge of your fitness level in class, there is always something new to discover about yourself. Begin a regular practice with us at YogaSix and allow the transformation to begin. Tap into the intelligence of your body, and unlock your full potential.

Cambridge, Massachusetts, United States

Boston, Massachusetts, United States

 Design programs that create a customer driven culture that thrives in a high velocity sales environment, and is underpinned by delivering a consistent customer service experience Coordinate all phases of sales and service initiatives including training/facilitation, communication, implementation/execution and accountability. Establish standards, processes and procedures that streamline interactions and communications across hundreds of retail branches and drive the rapid deployment of customer solutions that enhance service levels. Manage a team of Development Managers and Project Managers; oversee talent acquisition, career development, succession planning, retention, training and leadership development

Cambridge, Massachusetts, United States

 Oversee daily operations, product and service delivery, sales and financial goal achievement, customer satisfaction, and employee management and training. Translate strategy into operational objectives and monitored progress towards goals; instituted standardization and efficiencies throughout the branch system in order to scale best practices and replicate wins Identify and monitor competing products, pricing, and member response; analyze and define market potential, operational feasibility, and profitability of new and current products

Greater Boston

 Manage, measure, and follow up with teams on adherence to customer contact and sales disciplines, sales productivity, specified goals, branch revenue, along with behavioral expectations and routines. Set team priorities and created a motivating and challenging environment with a strong emphasis on accountability, customer service and training; provided mentoring and coaching as a cornerstone to career development for 95+ employees Recruit and hire qualified branch managers, identified and trained next generation banking leaders to create a talent pipeline and improve bench strength Oversee all sales and business development activities.

Greater Boston

 Lead stakeholder in the creation and review of sales training curriculum, facilitator readiness and development. Including new hire orientation, retail branch and campaign initiatives, in – person, online and over the phone sales/service training and development. Implement design enhancements to sales and service tools with the goal of increasing field usability and effectiveness. Direct business line coordination efforts to ensure that training was accurately and effectively represented in relevant projects. Facilitate developmental activities focused on coaching skills and objective behavior observation tactics.