Kim Gladston Email & Phone Number

Watford, United Kingdom

• Designing and implementing business strategies, plans and procedures, implementing these in accordance with budget requirements (current turnover £1.4millon). • Overseeing the daily operations of the company, including managing a team of 12 permanent staff with additional project staff as required. Including membership, marketing, digital and training teams.• Servicing the needs of 1000+ members, ensuring excellent customer service, providing up to date information about the industry… Show more • Designing and implementing business strategies, plans and procedures, implementing these in accordance with budget requirements (current turnover £1.4millon). • Overseeing the daily operations of the company, including managing a team of 12 permanent staff with additional project staff as required. Including membership, marketing, digital and training teams.• Servicing the needs of 1000+ members, ensuring excellent customer service, providing up to date information about the industry assisting with crewing up large-scale productions, developing training programmes and answering queries. • Company Director and Secretary, acting CEO for 6 months. Relevant presentations and reports made at board level and to relevant stakeholders and funders.• Cost and budget management across the whole organisation; budget modelling and tracking costs to ensure financial objectives are achieved. Management and updating of the risk register, including mitigation measures. • Working in partnership with ScreenSkills, the BFI and the BFC to deliver training and masterclasses for the TV and Film Industry. Managing project budgets circa £250k. • Working with business partners and affiliates, including Warner Bros Studios, Netflix, BBC, Amazon Prime, DHL, Pinewood Studios, Disney, as well as working with local businesses, stakeholders and local authorities to add value to our partnerships. Show less

Leicester, United Kingdom

• Leading the Sales and ticketing departments, managing a team of 15, responsible for all ticketing, maximising revenue and yield through effective management of inventory, and maintaining excellent customer service for 250,000 visitors per annum. • Implementing dynamic sales and pricing strategies using business intelligence whilst improving price accessibility.• Providing regular sales reports, analysis and forecasts to Executive Management and Communication Team. • Database… Show more • Leading the Sales and ticketing departments, managing a team of 15, responsible for all ticketing, maximising revenue and yield through effective management of inventory, and maintaining excellent customer service for 250,000 visitors per annum. • Implementing dynamic sales and pricing strategies using business intelligence whilst improving price accessibility.• Providing regular sales reports, analysis and forecasts to Executive Management and Communication Team. • Database segmentations based on audience finder profiles, including mapping customer journey and incentivising loyalty.• Collating data for reports to various external stakeholders including Arts Council England, Local Authorities and funders.• Responsible for data protection and adherence to GDPR for all customer data. Show less

Wakefield, United Kingdom

• Overseeing Marketing, Front of House, Technical and Finance Departments. • Projects currently ongoing include improving financial reporting, using electronic cashing up sheets FOH and improved timesheets Back of House.• Improving internal communication by introducing show reports, internal programming feedback meetings and operational meetings.• Undertaking consultation of current Box Office System, in preparation for upgrading system in summer 2015 to improve CRM, marketing… Show more • Overseeing Marketing, Front of House, Technical and Finance Departments. • Projects currently ongoing include improving financial reporting, using electronic cashing up sheets FOH and improved timesheets Back of House.• Improving internal communication by introducing show reports, internal programming feedback meetings and operational meetings.• Undertaking consultation of current Box Office System, in preparation for upgrading system in summer 2015 to improve CRM, marketing potential and audience data.• Starting to look at revenue and yield management in the Box Office, with a view to increasing gross potential and specifically increasing the revenue generated from pantomime and in house production. • Chairing quarterly health and safety meetings, developing awareness of H&S in the building and developing a proactive maintenance scheme. Show less

Bromley, United Kingdom

• Overseeing all aspects of the theatre operation and management. Including overseeing visiting productions, maintaining the highest standards of customer services and overseeing spending and income generation inline with budgets and forecasts. • Developing co-producing opportunities for the venue including Cabaret (Kenwrights) and Seven Brides for Seven Brothers (Peter Frosdick). • Project managing redevelopment of production spaces including design and promotion of new rehearsal… Show more • Overseeing all aspects of the theatre operation and management. Including overseeing visiting productions, maintaining the highest standards of customer services and overseeing spending and income generation inline with budgets and forecasts. • Developing co-producing opportunities for the venue including Cabaret (Kenwrights) and Seven Brides for Seven Brothers (Peter Frosdick). • Project managing redevelopment of production spaces including design and promotion of new rehearsal rooms, studio and dressing rooms. • Responsible for diary management and rota’ing across different departments to ensure relevant duty and technical management cover for all rehearsals, productions and events. • Working with producers and marketing department to set up VIP package deals and premium ticketing offers to increase ticketing yield. • Restructured FOH department to incorporate supervisor roles, developing better cash and stock procedures and increased sph average by over £1. • Recruited and trained 6 merchandise sellers for the pantomime season, sellers exceeded their £30k target in 6 weeks, adding 96p to sph, the highest across the group. • Working with the development officer to gain sponsorship for key shows, and retail areas. Working with local partners to set up meal deals and promotional opportunities for the venue. • Responsible for the H&S of the building including chairing regular H&S meetings, creating and reviewing risk assessments and integrating current H&S policy with practice. Show less

Birmingham, United Kingdom

• Rebranded the venue, introducing a new name for the theatre & formed a new five-year business plan, with an emphasis on theatrical programming, increased profile and building refurbishment.• Increased EBITDA contribution from a negative to contribution of 57k in 2010/11 financial year. • Increased sph from £2.57 to average £3.01 in 2011, and reaching £4.02 during One Man, Two G’vnors. • Worked with local promoters to arrange additional performances that appeal to the local… Show more • Rebranded the venue, introducing a new name for the theatre & formed a new five-year business plan, with an emphasis on theatrical programming, increased profile and building refurbishment.• Increased EBITDA contribution from a negative to contribution of 57k in 2010/11 financial year. • Increased sph from £2.57 to average £3.01 in 2011, and reaching £4.02 during One Man, Two G’vnors. • Worked with local promoters to arrange additional performances that appeal to the local community, eg. Real Deal Comedy Jam, Chance to Dance, WBOS. • Line management of marketing, box office, front of house and back of house HODs. • Responsible for all financial reports and transactions within the venue. • Responsible for all H&S, HR and operational requirements within the venue. Show less

London, United Kingdom

• Opened Legally Blonde, in it’s UK Debut. • Deputising for the Theatre Manager in all aspects of venue management. • Streamlined the FOH operation by redefining roles to maximise efficiency and customer service. • Designed & produced artwork to promote and increase event and venue hire. • Taking enquiries, providing costings and liaising with the operations department to arrange room and venue hire, including British Fashion Awards and Direct Line annual Conference. • Duty… Show more • Opened Legally Blonde, in it’s UK Debut. • Deputising for the Theatre Manager in all aspects of venue management. • Streamlined the FOH operation by redefining roles to maximise efficiency and customer service. • Designed & produced artwork to promote and increase event and venue hire. • Taking enquiries, providing costings and liaising with the operations department to arrange room and venue hire, including British Fashion Awards and Direct Line annual Conference. • Duty Management of shows, ensuing compliance with relevant licensing and H&S legislation. Show less

Oxford, United Kingdom

• Acting as General Manager for all aspects of the Oxford Fire Station operation including programming, budgeting, staff management, H&S and promotion of facilities of the building. • Overseeing the recruitment, development and day-to-day management of staff in the venue, including revising job descriptions and conducting SDRs (appraisals). • Taking hire enquirers for New Theatre, Studio Theatre and Loft hire, providing appropriate information, confirming bookings, contracts, insurance… Show more • Acting as General Manager for all aspects of the Oxford Fire Station operation including programming, budgeting, staff management, H&S and promotion of facilities of the building. • Overseeing the recruitment, development and day-to-day management of staff in the venue, including revising job descriptions and conducting SDRs (appraisals). • Taking hire enquirers for New Theatre, Studio Theatre and Loft hire, providing appropriate information, confirming bookings, contracts, insurance and manage hire to a successful conclusion.• Produced Christmas Show – The Lion, the Witch and the Wardrobe for the studio, sold out for 8 performances, which contributed £8k to the bottom line. Show less

Edinburgh, United Kingdom

• Proactively contributed to increasing the Venues profitability, including organising venue tours, additional room hire and promoting VIP packages for the director’s box. • Produced and managed a customer service excellence program, ‘Showing you we care’, increased mystery shopper scores for 75% to 94% over 12 months.• Organised and managed all aspects of Enhanced Performances, overall I increased the number of attendances to performances by over 30% over 12 months.

Winchester, United Kingdom

Ba (Hons) Leadership & Management, Business, 2:1

Ba (Hons) In Performing Arts, Visual And Performing Arts, 2:1