Kim Gomez Email & Phone Number

Valenzuela, Ncr, Ph

Information Security OfficerSecurity Operations / Cyber Threat

Ncr - National Capital Region, Philippines

*Responsible for the Cyber Security technology functions of the company's Security Operations Center (SOC) including management, support, problem resolution and technology implementation.*Utilized knowledge of business goals and proposed technology solutions. Assessed the requirements of technology solutions including estimates of time, staffing and cost to implement and support.*Developed or contributed to the development of capital project requests to fund the implementation of technology solutions.&Managed a team of Cyber Security professionals/specialists in the implementation of new technology and on-hour/off-hour support of in-place technologies.*Developed procedures for implementation and ongoing support. This included keeping technologies current and supported; change control procedures, installation instructions and support request instructions.*Reported directly to the company's Chief Information Security Officer.Established and monitored metrics for system Security, availability and confidentiality. Broke any outages, confidentiality or Security issues down to root causes and prevented recurrences by addressing root causes.*Led team in ensuring Service Level Agreements (SLAs) are met.*Established and maintained standard operating procedures, processes and guidelines.*Automated Security analysis, administration and remediation procedures, workflows and tasks.*Maintained awareness of trends in Security regulatory, technology and operational requirements.*Participated in system audits.

Ncr - National Capital Region, Philippines

Information Security Manager

Ncr - National Capital Region, Philippines

Supervised Team Leads and conducted coaching and development.Focused on operations and performance of the team.Provided 24x7 and off-hour response for Global IT Service Desk for partner accounts.Handled escalations of stakeholders.Provided daily, weekly and monthly performance report to the Site Head and Director of Operations.Worked closely with the Site Head of Operations in planning and the execution of operational plans according to the business direction and strategy.

Ncr - National Capital Region, Philippines

Managent: Corporate Support ManagerProvided 24x7 and off-hour response for Global Enterprise and PSP (Premium Support) customers.Provided 24x7 coverage for vulnerability claims and key technology partners such as VMware, AWS, Microsoft, IBM and Cisco.Played a key role for the Internal Escalation Hotline of different regions and off-hour assistance.Worked for the technical support Command Center for global crisis management process.Generated team performance and reports to stakeholders.Responsible for managing the Phones and Online Team.Ensured team met the metrics designated to them with excellence.Responsible for daily real time monitoring and managing of the support operations such as phone, chat and email.Managed team and reviewed the metrics of an Engineer to determine ways in improving the metrics they were struggling with.Generated team performance report on a regular basis.Performed process development, implementation and inventory management.Managed career development of the team members.Served as Outsource POC for a business process outsourcing company.In-charge of operations readiness of new Engineers.Senir Engineer/Engineer: Performed as product support champion and threat defense expert.Handled escalations.Assigned to handle phone and email cases regarding the company's corporate and Security products.Removed virus on customer computers.

Masters Degree: Masters In Systems Management, Management Information Systems, General

College Degree: Bachelor Of Science In Computer Engineering, Computer Engineering