Kim Hansen Email and Phone Number
Kim Hansen work email
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Kim Hansen personal email
Creative problem solving skills.Engaged, always prepared, and on top of tasks. Able to deliver services at a quick pace without procrastination.Exception work ethic, highly motivatedProficient with Microsoft Operating Systems including Excel, Word, PowerPoint, and Access. Able to work at a fast pace while maintaining accuracy.Thrives when communicating with others.• Able to multi-task and prioritize tasks to ensure all tasks are completed in a timely manner.• Easily able to adapt to change.• Self-motivated, able complete tasks with little or no supervision.
Conduent
View- Website:
- conduent.com
- Employees:
- 26546
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Quality Assurance ManagerConduent May 2013 - PresentSandy, Utah
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Quality SupervisorXerox May 2013 - PresentSandy, Utah• Responsible for managing a team of 23 Quality Analysts.• Interact with the client daily to ensure satisfaction with teams performance.• Responsible for tracking each Quality Analysts perform including attendance, accuracy, and speed.• Manages and tracks all paid time off requests. Taking in to account hour forecasting and current staffing needs.• Address and resolve any issues brought up by manager, client, and employees.• Responsible for interviewing, hiring, and training new Quality Analysts. -
Quality Assurance Team LeadXerox Sep 2012 - Apr 2013Sandy, Utah• Assisting Quality Supervisor with their day to day responsibilities. • Answering and assisting Quality Analysts with scoring questions.• Tracking assignments and productivity.• Assisting in identifying potential Quality Analyst candidates.• Running daily, weekly, and monthly Quality reports that are sent to Operations to track their Quality metrics.
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Quality Assurance AnalystXerox Jan 2011 - Sep 2012Sandy, Utah• Responsible for performing Quality Evaluation on Medicare CCS's who were taking inbound calls for Humana Medicare members.• Also responsible for performing Quality Evaluations on SME's (Subject Matter Experts) to ensure accurate and complete information was given to CCS's.• Managed a list of CCS's who needed to receive 5 evaluations monthly per Client requirements.• Maintained a 95% or higher accuracy when performing Quality Evaluations while maintaining efficiency in our Minute Per Evaluation requirements.
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Customer Care RepresentativeXerox Jul 2010 - Jan 2011Sandy, Utah• Answered inbound customer calls for Humana Medicare Members.• Assisted Medicare member with Billing, Pharmacy, and Medical benefit inquiries.• Effectively managed a high-volume of inbound calls during Annual Enrollment which is Medicare's peak season.• Able to navigate through multiple systems while assisting Medicare Members.• Maintained required Average Handle Time, along with keeping After Call Work under 30 seconds.• Ability to de-escalate irate members to avoid escalating to supervisor.• Promoted to a call floor team lead after taking calls for less than three months.
Kim Hansen Skills
Kim Hansen Education Details
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Riverton High School3.75 Gpa
Frequently Asked Questions about Kim Hansen
What company does Kim Hansen work for?
Kim Hansen works for Conduent
What is Kim Hansen's role at the current company?
Kim Hansen's current role is Quality Assurance Manager at Conduent.
What is Kim Hansen's email address?
Kim Hansen's email address is ki****@****ent.com
What schools did Kim Hansen attend?
Kim Hansen attended Riverton High School.
What are some of Kim Hansen's interests?
Kim Hansen has interest in Crafting, Gardening, Reading.
What skills is Kim Hansen known for?
Kim Hansen has skills like Quality Assurance, Team Leadership, Customer Service, Leadership, Training, Problem Solving, Customer Satisfaction, Testing, Call Centers, Access, Troubleshooting, Management.
Who are Kim Hansen's colleagues?
Kim Hansen's colleagues are Jim W., Luiza Khisamutdinova, Padma S Kumar, Rajesh G, Taya Lloyd, Brandy King, Syed Riaz.
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Kim Hansen
Strategic & Empathetic Leader - Always Connecting People, Communities And MissionsMinneapolis, Mn2theworks.org, gmail.com1 +161222XXXXX
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Kim Hansen
Rochester, Ny3zerochaos.com, workforcelogiq.com, questdiagnostics.com -
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Kim Hansen
Senior Talent Acquisition Recruitment Manager At Smile Brands Inc.Greater Minneapolis-St. Paul Area3hotmail.com, midwestdentalsupport.com, smilebrands.com -
Kim Hansen
West Palm Beach, Fl3sandpointagent.com, rasl.com, rapb.com5 +120825XXXXX
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