Facilitate improvements to overall quality, education, completeness, and accuracy of health record documentation, resulting in over 90% accuracy in authorization submissionsDevelop and implement active training/education programs, including a streamlined training program for departmental new hires, resulting in a more efficient and timely onboarding processTechnical expert in health record content and documentation requirements, selected to become team trainer within first year of hireLiaison between health information management and clinical staff, facilitating communications and improving patient experienceCollaboratively set and achieve financial goals, breaking hospital records and consistently achieving a team-wide cancellation rate of less than 1%

Led a staff of 20+ individuals who routinely met or exceeded goals in sales, client retention, and client satisfaction during a national pandemicFacilitated human resource responsibilities, consistently making ours the highest utilized Elements studio in the Dayton and Columbus areasExecuted role-specific training programs and individual staff coaching that resulted in customer satisfaction as evidenced by 20% increase of membership salesCreated, implemented, and met or exceeded financial goals and benchmarks Managed all scheduling blocks and resource allocations, establishing maximized productivity and fiscal responsibilityImproved efficiency in client and operational satisfaction by providing technical support and training in the areas of regulations and policy, best industry practices, reimbursements, and workloadMonitored ever-changing regulatory and policy requirements including COVID public health mandates affecting business operations, ensuring compliance and customer and staff safety

Provided a level of education that placed children ahead of their peers in standardized kindergarten testing and social developmentFostered education and communication with students and families utilizing digital software applications, doubling enrollment and staff in fewer than three yearsDesigned and implemented daily lesson plans and child records in accordance with Ohio Early Learning Development Standards, adhering to a regimented compliance program aligned with state childcare guidelines Produced and adapted business financial plan, consistently increasing annual revenue Created lasting partnerships with other small businesses in the local community, including the donation of state-of-the-art door locks for local public school classrooms