Kim Lanier Email and Phone Number

• Determine high level resource needs (personnel, budgets) • Keeps management informed of project resource and budget status• Assists with process definition/improvement

• Determine high level resource needs (personnel, budgets); Create/Route CAP forms where applicable• Creates detailed project and deployment plans for implementation of project• Keeps management informed of project resource and budget status• Assists with process definition/improvement• This new role was performed in conjunction with transitioning the Service Desk Manager responsibilities to the new Service Desk Manager

• Managed schedules for help desk personnel across all locations• Tracked each employee's performance and provided evaluations or feedback when necessary• Created processes and procedures to streamline work• Provided service desk related key metrics to management• Interacted with customers to resolve issues and potential escalations

• Developed gate review packages for management approval including proposed solution and budget proposal• Created detailed project plan for implementation of project• Ensured that project stays on schedule and on budget• Updated management on project status• This new role was performed in conjunction with the Business Analyst Role

• Analyzed customer requests for new forms/reports and either designed new forms/reports or customized existing standard forms/reports. Forms/reports were created using Oracle Developer 6i. Primary modules: Manufacturing, Purchasing, General Ledger, Bill of Materials, Human Resources, Order Management, Project Contracts and Accounts Receivable modules of Oracle Applications 11i. Responsible for defining and registering those reports in Oracle Applications. • Wrote data conversion routines to load project and project cost information for the Carlsbad implementation• Assisted in troubleshooting/resolving production issues• Oracle Discoverer administration/development• Oracle Workflow creation/customization• Maintained legacy Access applications