Kim Li Email and Phone Number

• End-to-End Service portfolio, SLA, metrics definition/implementation/management for enterprise business solutions/large scale of infrastructure layers including SAP/JDA Platform , Messaging/Integration middleware, underlining Server/Storage/Backup infra, Virtualization, Cloud/DataCenter Hosing, etc, • Ensure quality of global infrastructure service delivery and Operation mgmt thru robust global SMO/Service review and additional operation control & governance;• PMO for critical/priority infrastructure project portfolio delivery; • Stratigic Vendor management;• Global Senior Stakeholder Relationship management;

• Size of Mars Global SAP Landscape: 250+ SAP instance, 60+ Production including ECC, BW(>20TB db size), CRM, SRM and other SAP applications cross global data center; major infrastructure service SLA including 99.93% availability, 24hrs RTO, 4hrs RPO for mission critical transaction SAP systems;• In Asia Pac region, managed the team (associates/contractors/offshore team) to provide expert level support/operation service for SAP Infrastructure ensuring the quality operation/service delivery thru technology innovation, process standardization, SLA adherence, stakeholder management, vendor management etc; • As creator, led/designed/implemented the global technology/operation standards for SAP Infrastructure service portfolios including Security/Audit compliance, Business Data Protection, Automation on Database Recovery etc; • Staffing team profiles and effective team building, Associate Motivation/Engagement and Talent Development to unlock autonomy, potential, and growth;

• In charge of Enterprise System Monitoring & Alerting Solution, Architecture, Platform and Tools (annual 2M events/66K incidents volume); ITIL Event mgmt. including event/incident detection, filtering, suppression, correction, automation, ticketing generation; • Compressive IT infrastructure monitoring operation service (24*7 follow-the-sun) for various areas including Desktop, Unix/Linux/Windows Server, Network, Storage, Backup Infrastructure, Database Administration, Middleware/Platform mgmt., messaging/integration infrastructure and Application Job scheduling etc; • Tracking records in planning and delivering continuous improvement programs/projects;• Technical Vendor/Offshore team management; • Won 2012 Global OPEX Annual Award;

• Agile Product Release Development;• Team Lead for HP@OpenView Operation, Service Manager, Automation Bus Product Release and Enhancement;

• Application Developer for IBM SWG internal ODS/DSS applications, mainly supporting the IBM Software WW product sales, marketing, customer, license, maintenance information etc; • Global Teaming with BA, SA, DBAs and collaborate on daily application release, development, enhancement, testing, MTP and Operation Support activities; • Agile Application Development & Deployment • Certified as IBM@Lotus Domino System Administrator and Notes Designer;

• ITSM/ITIL Infra Project delivery and implementation for demestic clients like CMCC, State Grid etc; • Product customization thru API programing for IBM@Tivoli, BMC@Remedy to fit cusomter IT Infra operation requirements;• Proficiency in software coding/programming using Java EE, WEB2.0/DOJO/JSON-RPC etc;